Plastics Scheduler / PA

Royal Marsden; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre with Chelsea and Sutton locations. The post holder delivers a comprehensive Medical PA service and coordinates theatre lists, liaising with the MDT and external agencies to ensure continuous patient care.

We value flexibility and teamwork, offering opportunities to work across departments and to develop within a supportive NHS environment dedicated to high quality cancer care.

Qualifications

• GCSE level education or equivalent.
• AMSPAR qualification or equivalent.
• ECDL or equivalent.
• Proficient with Microsoft Excel, Word and Outlook.

Responsibilities

• Provide a comprehensive Medical PA service and organise theatre lists.
• Liaise with multidisciplinary team and external agencies to ensure continuity of patient treatment.
• Be first point of contact for service users, handling telephone and email enquiries.
• Coordinate and schedule surgeries and pre/post surgical follow up appointments.
• Process new patient referrals within agreed time frames.

Skills

Effective communication

Team collaboration

Prioritisation

Calm under pressure

Customer service

Education

GCSE level or equivalent

AMSPAR qualification or equivalent

ECDL or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

The post holder will be responsible for the provision of a comprehensive Medical PA Service, alongside proficient organisation of theatre lists. They will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

Main duties of the job

The role is key to the efficient management of the consultant firm. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies upon well-co-ordinated organisational and administrative support. However, several of the posts differ in their emphasis depending upon the size of the consultant’s clinical practice and administrative team, and whether they also have an Administrative P.A. and / or a Medical Secretary(s).

The post holder will be responsible for the provision of a comprehensive administration/co-ordinator role. You will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• To act as the first point of contact for users of the service, and to proactively deal with telephone, email and in basket enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional and timely manner.
• Co-ordinate and schedule surgeries and pre and post surgical follow up appointments as designated by surgical team.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer. Being able to prioritise.
• Demonstrate compassion and courtesy towards patients and their families. Provision of high quality patient care.
• Establish and maintain effective working relationships with all members of the team. Being able to be a team player.

Education/Qualifications

• Good general education, educated to GCSE level or equivalent
• Competent at Microsoft Excel, Word and Outlook
• Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
• European Computer Driving License (ECDL) or Equivalent

Experience

• Substantial previous medical secretarial experience
• Experience of diary management
• Previous experience of training other secretarial staff
• Previous experience of managing/ supervising staff

  Skills Abilities/knowledge

  • Understanding of medical terminology (especially oncology)
  • The ability to communicate effectively in both written and spoken English to a wide range of people
  • Willingness and demonstrable ability to work as part of a team.
  • Evidence of ability and initiative to prioritise a busy workload
  • Evidence of ability to work without close supervision
  • Evidence of ability to remain calm when under pressure and cope with unanticipated demands
  • Evidence of commitment to delivering high quality customer service
  • Demonstrable awareness of the needs of the multi-disciplinary team.

  Other Requirements

  • Self-motivated to produce good quality work

  The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

  As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

  Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

  All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

  Flu Vaccination – What We Expect of our Staff

  At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

  The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.