Apprenticeship Skills Coach - Trainer (Level 3-5)Customer Service, Business Administration, Tea[...]

JR United Kingdom; Cheltenham; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading training provider in the UK is seeking an Apprenticeship Skills Coach to empower professionals through coaching in customer service and business administration. This role focuses on delivering high-impact, learner-centered support, ensuring each apprentices reach their full potential. The ideal candidate will have vocational expertise, good communication skills, and a passion for developing future leaders.

Benefits

Flexible working arrangements

Strong culture of staff wellbeing

Qualifications

• Vocational expertise in management, leadership, and business.
• Good written and verbal communication skills.
• Organized and methodical approach to the workload.

Responsibilities

• Manage a remote caseload of learners, providing tailored support.
• Deliver coaching sessions via virtual platforms.
• Track progress and implement interventions to maintain engagement.

Skills

Vocational expertise in management

Coaching

Communication skills

Organizational skills

Literacy and Numeracy (GCSE A-C)

Education

TAQA or Assessors award

NVQ/Apprenticeship Level 2 or 3

Job description

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Apprenticeship Skills Coach - Trainer (Level 3-5) Customer Service, Business Administration, Team Leader / Associate Project Manager & Operations Manager, Cheltenham

Location: Fully Remote (UK-based)

Hours: Full-time or reduced hours available

- Flexible working arrangements

- Strong culture of staff wellbeing and retention

Are you passionate about empowering professionals through coaching and development?

Join a well-established training provider with a strong reputation for learner success and employee satisfaction. We’re seeking a motivated Apprenticeship Skills Coach to deliver high-impact, learner-centred support for Level 3-5 Coaching Professional and leadership apprenticeship programmes.

We are an independent vocational education training provider looking for positive, dynamic people to join our fast-expanding team who want to help others progress and develop through their apprenticeship. We have an exciting employment opportunity for candidates interested in delivering apprenticeships.

About the job

You will manage a remote caseload of learners, guiding them through their apprenticeship journey. Your focus will be on delivering high-quality coaching, tailored support, and regular progress tracking to ensure every learner reaches their full potential and successfully completes their programme.

Visiting learners in the workplace or remotely, training and assessing them as part of their Apprenticeship programme to ensure successful outcomes aligned with contractual requirements and targets.

Key Responsibilities

• Coach and mentor learners on Level 3-5 Coaching Professional and Leadership/Management standards.
• Deliver engaging 1:1 coaching sessions and group learning via virtual platforms.
• Prepare learners for End-Point Assessment (EPA) and ensure timely achievement.
• Track progress and implement interventions where necessary to maintain engagement.
• Liaise with employers to ensure training aligns with business needs and apprenticeship criteria.
• Maintain accurate and compliant records in line with funding and Ofsted requirements.
• Provide pastoral support and motivation to learners facing challenges.
• Stay current with industry trends to enhance delivery and learner outcomes.
• Prepare, agree, and review assessment plans with each candidate.
• Create learner portfolios to agreed standards and ensure timely submission.
• Carry out learner visits at least monthly, either face-to-face or remotely, to provide support.
• Conduct employer visits to complete progress reviews.

Requirements for the successful Apprenticeship Trainer

What We’re Looking For

• Vocational expertise in management, leadership, and business with a passion for coaching future leaders, managers, and business professionals.
• Own transport and ability to cover the South if required (Remote delivery).
• Good written and verbal communication skills, able to relate well to staff and learners of all abilities.
• Ability to prioritize and manage workload, including travel to various locations for visits, training, and assessments.
• Ability and desire to deliver taught training sessions to groups and individuals regarding the full Apprenticeship standard, including Vocational Qualification.
• Organized and methodical approach.
• Ability to work effectively under pressure to meet deadlines.
• Self-motivated but able to work well in a team.
• Good literacy and numeracy (GCSE A-C or equivalent).
• TAQA or Assessors award (or willingness to work towards).
• Own NVQ/Apprenticeship Level 2 or 3 qualification (supportive but not essential).

Additional desirable experience

• Experience coaching or training learners in apprenticeship or education settings.
• Experience delivering Coaching Professional Level 3-5 and/or leadership/management programmes.
• Recognized assessor qualification (e.g., CAVA, TAQA, A1).