Apprenticeship Opportunities - Customer Service / Administration / Communications Apprentice

Bridgnorth Town Council; Bridgnorth; On-site; GBP 11,000 - 14,000; Part time

Job summary

Bridgnorth Town Council in Bridgnorth, England is offering an Apprenticeship Opportunities in Customer Service, Administration and Communications. The role provides a friendly first point of contact for residents and partners, plus hands-on experience in publishing content to the Council’s channels and maintaining records.

You will respond to inquiries across channels, support general administration, and participate in training, workshops and mentoring as part of the scheme.

Qualifications

• GCSE Grade 4/C or above (or equivalent) in English and Mathematics, or willingness to achieve these as part of the apprenticeship.
• Eligible to undertake an apprenticeship programme.
• Interest in customer service, communications, administration or local government.

Responsibilities

• Provide a friendly, professional and welcoming first point of contact for residents, visitors, councillors, community groups and partner organisations.
• Respond to enquiries received in person, by telephone, email, online and through social media, resolving them where possible or signposting/referring them appropriately.
• Assist in creating, updating and publishing content for the Council's website, newsletters, social media platforms and other communication channels.
• Provide general administrative support, including filing, scanning, photocopying, document management, correspondence and maintaining records, databases and spreadsheets.
• Participate fully in the apprenticeship programme, including attending training, workshops and mentoring meetings as required.
• Comply with the Council's Standing Orders, Financial Regulations, policies, procedures, health and safety requirements, data protection legislation and confidentiality obligations.

Skills

Customer service

Communication

Administration

Education

GCSE English and Maths (4/C or equivalent)

Eligibility to undertake an apprenticeship programme

Job description

Apprenticeship Opportunities - Customer Service / Administration / Communications Apprentice

About Us

Bridgnorth is an historic market town on the banks of the River Severn. The town currently has a population of 12,000 and acts as a centre for the rural area of eastern Shropshire. It has strong links with the nearby West Midlands conurbation and is a popular leisure destination. It is likely that there will be significant population growth in the wider area over the next decade.

Responsibilities

• Provide a friendly, professional and welcoming first point of contact for residents, visitors, councillors, community groups and partner organisations.
• Respond to enquiries received in person, by telephone, email, online and through social media, resolving them where possible or signposting/referring them appropriately.
• Assist in creating, updating and publishing content for the Council's website, newsletters, social media platforms and other communication channels.
• Provide general administrative support, including filing, scanning, photocopying, document management, correspondence and maintaining records, databases and spreadsheets.
• Participate fully in the apprenticeship programme, including attending training, workshops and mentoring meetings as required.
• Comply with the Council's Standing Orders, Financial Regulations, policies, procedures, health and safety requirements, data protection legislation and confidentiality obligations.

Requirements

• GCSE Grade 4/C or above (or equivalent) in English and Mathematics, or willingness to achieve these as part of the apprenticeship.
• Eligible to undertake an apprenticeship programme.
• Interest in customer service, communications, administration or local government.