Apprentice Delivery Support Officer

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible working

LGPS membership

Job summary

Solihull Metropolitan Borough Council is seeking an Administrative Apprentice to join the Employment & Skills Delivery Team in a supported Public Health environment. You will deliver reception services, assist with the Supported Jobs programme, and help progression and data tasks while developing through the Level 3 Business Apprenticeship.

Working conditions offer flexible arrangements and the chance to learn in a committed Council team; Ideal for candidates with GCSEs and a can-do attitude.

Qualifications

• Have GCSE English Grade A-C/ 4 or above or functional skills level 2 in each subject
• Be willing to undertake the Level 3 Business Apprenticeship Programme
• GCSE English and willingness to undertake Level 3 Apprenticeship are required

Responsibilities

• Providing support for Employment & Skills Delivery Team working in an engagement environment to support colleagues and the public.
• Supporting the Delivery Team to provide Reception/Welcome services.
• Assisting the Council’s Supported Jobs programme helping the team to deliver an inclusive service.
• Working with Lead Officers on duties required to help progression, picking up actions from meetings across the Delivery Team in Employment & Skills and work with colleagues, stakeholders, public, employers etc. to deliver service improvements
• Administrative duties include Microsoft Products and potential for more system/data support as required

Skills

IT skills

Oral communication

Attention to detail

Customer service

Can-do attitude

Independent worker

Education

GCSE English A-C / 4+

Job description

We are looking for applicants that have:-

• Good IT skills, including the ability to use a variety of programs for word processing, data entry, and presentation of documents
• Good oral and communication skills and will be flexible to adapt to the requirements of the role
• Good attention to detail and ability to demonstrate accuracy
• Knowledge and understanding of good customer service
• A ‘can do’ attitude and ability to manage assigned tasked in a timely and practical way.
• Ability to work independently

To be eligible to apply for this position you will:-

• Have GCSE English Grade A-C/ 4 or above or functional skills level 2 in each subject
• Be willing to undertake the Level 3 Business Apprenticeship Programme

Duties will include:

• Providing support for Employment & Skills Delivery Team working in an engagement environment to support colleagues and the public.
• Supporting the Delivery Team to provide Reception/Welcome services.
• Assisting the Council’s Supported Jobs programme helping the team to deliver an inclusive service.
• Working with Lead Officers on duties required to help progression, picking up actions from meetings across the Delivery Team in Employment & Skills and work with colleagues, stakeholders, public, employers etc. to deliver service improvements
• Administrative duties include Microsoft Products and potential for more system/data support as required

Benefits of becoming an Administrative Apprentice

We offer a generous holiday allowance, flexible working arrangements (that can include working from home - subject to business requirements), access to membership of the Local Government Pension Scheme and an opportunity to work and learn in a supported and respected Public Health Team.

For an informal discussion about this role please contact Tom Dixon, [e-mail].

For an informal discussion about the apprenticeship please contact Tracey Getlevog, HR Employment Services Manager, [e-mail]

Closing date: Sunday 22 November 2027

Shortlisting will take place w/c 23 November2027

Interviews will take place on Tuesday 8 December 2026

Attached documents

JDPS.docx