Apprentice Support Secretary

Aneurin Bevan University Health Board; Cwmbran; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS benefits package

Learning and development opportunities

Job summary

Aneurin Bevan University Health Board (ABUHB) is seeking an Apprentice Support Secretary to join the Bladder and Bowel Team at Llanfrechfa Grange Hospital. The role provides essential secretarial and administrative support to clinicians, with a focus on effective workload planning and responsive service delivery.

You will develop organisational and communication skills, complete a Level 3 NVQ in Digital Skills or Business Administration, and gain exposure to hospital systems during a fixed-term

Qualifications

• Level 3 NVQ in Digital Skills or Business Administration is required.
• Audio typing skills are essential.
• Knowledge of hospital systems would be beneficial.
• Excellent organisational and communication skills are essential.

Responsibilities

• Provide secretarial, clerical and administrative support to clinicians in the Continence service.
• Act as first point of contact for key stakeholders, handling telephone and email queries.
• Type clinics within required timeframes; manage photocopying, scanning and document preparation.
• Support other administrative team members as needed.

Skills

Audio typing

Organisational skills

Communication skills

Initiative & diplomacy

Education

Level 3 NVQ in Digital Skills or Business Administration

Job description

This post is a fixed term/secondment for 16 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post., The post holder will be expected to provide effective and efficient secretarial, clerical and administrative support to clinicians within the Continence service, prioritising and planning workloads effectively. You will be required to act as first point of contact to all key stakeholders, dealing with telephone and email queries communicating relevant information to the recipient. You will be responsible for typing clinics within required time frames and inline with department processes and ensure photocopying, scanning and document preparation are carried out as necessary. You will also work closely and support other members of the administrative team.

The successful candidate will be required to complete a Level 3 NVQ in Digital Skills or Business Administration, depending on the most appropriate pathway for the role

We are looking for a highly motivated Apprentice Support Secretary to join us in our Bladder and Bowel Team at Llanfrechfa Grange Hospital.

You will be expected to demonstrate excellent organisational skills and be flexible and adaptable in your approach to work. You must be able to work on your initiative, use tact and diplomacy where appropriate and possess excellent communication skills.

Audio typing skills are essential. Knowledge of hospital systems would be beneficial although full training will be given to the successful candidate.

The hours of work will be between 09.00 and 3:00pm Monday to Friday., The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.