Apprentice Support Secretary

Bidvane; Cwmbran; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

NVQ apprenticeship

Flexible working where possible

NHS benefits package

Training on hospital systems

Level 3 NVQ apprenticeship pathway

Job summary

Aneurin Bevan University Health Board is offering a 16-month fixed-term secondment as an apprentice secretary in the Bladder and Bowel Team at Llanfrechfa Grange Hospital. The role focuses on secretarial and administrative support for clinicians, including calls, emails and typing clinic documents.

Hours are weekday daytime, 09:00–15:00, and the apprenticeship leads to a Level 3 NVQ in digital skills or business administration.

Qualifications

• Education to GCSE level, including English Language
• Vocational Level 3 in secretarial or administrative procedures, or equivalent demonstrable knowledge and experience
• Experience of secretarial or administrative procedures such as answering queries, progress chasing and task-related problem solving
• Advanced keyboard skills, with audio typing skills or equivalent typing experience
• Excellent written and verbal communication
• Good organisational skills
• Ability to work under pressure, stay calm and diffuse difficult situations
• Ability to prioritise workload to meet delivery requirements
• Ability to maintain confidentiality
• Ability to work on own initiative, using tact and diplomacy where appropriate

Responsibilities

• Provide secretarial, clerical and administrative support to clinicians in the Continence service, prioritising workloads
• Act as first point of contact for key stakeholders, handling telephone and email queries and passing on relevant information
• Type clinics within required timeframes and in line with department processes
• Carry out photocopying, scanning and document preparation as necessary
• Work closely with and support other members of the administrative team

Skills

Advanced keyboard skills

Excellent written and verbal comms

Good organisational skills

Ability to work under pressure

Prioritise workload

Maintain confidentiality

Tact and diplomacy

Education

GCSE English (incl. English Language)

Vocational Level 3 in secretarial/admin procedures

Job description

Aneurin Bevan University Health Board is offering a 16-month fixed-term secondment as an apprentice secretary in the Bladder and Bowel Team at Llanfrechfa Grange Hospital, within the Continence service. The work centres on secretarial, clerical and administrative support for clinicians, including taking calls and emails and typing clinic documents. The hours are weekday daytime, 09:00 to 15:00, and the apprenticeship leads to a Level 3 NVQ in digital skills or business administration. Anyone applying for this secondment needs their current line manager's permission first; audio typing is essential.

What the job involves

• Provide secretarial, clerical and administrative support to clinicians in the Continence service, prioritising workloads
• Act as first point of contact for key stakeholders, handling telephone and email queries and passing on relevant information
• Type clinics within required timeframes and in line with department processes
• Carry out photocopying, scanning and document preparation as necessary
• Work closely with and support other members of the administrative team

What’s required

Qualifications

• Education to GCSE level, including English Language
• Vocational Level 3 in secretarial or administrative procedures, or equivalent demonstrable knowledge and experience

Experience

• Experience of secretarial or administrative procedures such as answering queries, progress chasing and task-related problem solving

Skills & knowledge

• Advanced keyboard skills, with audio typing skills or equivalent typing experience
• Excellent written and verbal communication
• Good organisational skills
• Ability to work under pressure, stay calm and diffuse difficult situations
• Ability to prioritise workload to meet delivery requirements
• Ability to maintain confidentiality

Other

• Ability to work on own initiative, using tact and diplomacy where appropriate

Nice to have

• Ability to speak Welsh
• Recent experience of working in a busy office environment
• Experience of dealing with telephone enquiries
• Experience of working on computers
• Knowledge of hospital systems
• Ability to empathise

What’s offered

• Learning and development opportunities
• Flexible working where possible
• Comprehensive NHS benefits package
• Full training provided on hospital systems
• Level 3 NVQ apprenticeship pathway