Apprentice Service Advisor: Earn While You Learn

Platinum Motor Group; Frome; On-site; GBP 8,300 - 12,000; Full time

Benefits offered by this job

Company pension

Employee discount

Free flu jabs

Free parking

Health & wellbeing programme

Life insurance

On-site parking

Referral programme

Sick pay & Store discount

Job summary

The Platinum Motor Group in Frome is offering an Apprentice Service Advisor role within the busy Service Department. No motor trade experience is required; you will learn on the job and gain a recognised Customer Service qualification with training from S&B Automotive Academy.

From day one you will be part of a supportive team, earning a wage while you learn, and developing customer service, administration and workshop liaison skills as you progress toward a long-term career in the automotive

Qualifications

• No prior motor trade experience required.
• Right attitude and willingness to learn.
• Genuine desire to provide great customer service.
• Enthusiastic and friendly.

Responsibilities

• Welcome customers to the dealership and provide a friendly, professional service.
• Speak with customers by telephone, email and face-to-face.
• Understand customers' servicing and repair requirements and communicate these clearly to the workshop team.
• Book vehicles in for servicing, maintenance and repair.
• Keep customers informed about the progress of their vehicle.
• Explain work completed and any future work that may be required.
• Help prepare estimates and invoices.
• Maintain accurate customer and vehicle records.
• Support the effective organisation of the workshop diary.
• Learn about manufacturer procedures, warranty requirements and service promotions.
• Work closely with Service Advisors, Technicians, and the Service Manager.
• Develop the knowledge and skills required to become a confident and professional Service Advisor.

Skills

Customer service

Communication

Teamwork

Organised

Willing to learn

Attention to detail

Education

No prior motor trade experience required

Tools

Computers

Job description

The Platinum Motor Group in Frome is offering an Apprentice Service Advisor role within the busy Service Department. No motor trade experience is required; you will learn on the job and gain a recognised Customer Service qualification with training from S&B Automotive Academy.

From day one you will be part of a supportive team, earning a wage while you learn, and developing customer service, administration and workshop liaison skills as you progress toward a long-term career in the automotive