Apprentice Service Advisor: Learn, Earn & Grow in Auto Care
Group 1 Automotive
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Benefits offered by this job
Job summary
Group 1 Automotive in the Sutton area is offering an Apprentice Service Advisor position with Volkswagen Macclesfield to start in September 2026. You'll learn on the job, earn while you qualify, and join a supportive, fun team that helps you grow with hands-on experience in customer service and administration.
The 18‑month program leads to Level 2 Customer Service Practitioner and equips you to interact with customers, process bookings, invoices and warranty claims while you develop essential
Qualifications
- Punctual and excellent timekeeping.
- Ability to work well under pressure.
- Great team player with communication skills.
- Drive to exceed targets.
- GCSE Maths, English and Science.
Responsibilities
- Customer service: arranging bookings and appointments, interacting with customers face‑to‑face and on the phone, positively engaging them during the time their vehicle is with us.
- Administration: completing relevant paperwork for customer service and centre records, preparing invoices and processing warranty claims.
- Working in a team: collaborating with all relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling: promoting the sale of accessories and service plans.
Skills
Education
Job description
Group 1 Automotive in the Sutton area is offering an Apprentice Service Advisor position with Volkswagen Macclesfield to start in September 2026. You'll learn on the job, earn while you qualify, and join a supportive, fun team that helps you grow with hands-on experience in customer service and administration.
The 18‑month program leads to Level 2 Customer Service Practitioner and equips you to interact with customers, process bookings, invoices and warranty claims while you develop essential
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