Apprentice Service Advisor: Customer Care & CRM

Foray Motor Group; Shaftesbury; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Perkbox

Wellbeing support

Counselling support

Cycle to Work

30 days holiday + 4

Long Service Awards

Vehicle discount

Job summary

Foray Motor Group is seeking an Apprentice Service Advisor at Hine Motors, Shaftesbury. The role is a full-time 1-year apprenticeship with potential extension to 2 years, working 40 hours per week, 8:00–17:00, Monday to Friday.

The package includes Perkbox, wellbeing and counselling support, Cycle to Work, 30 days holiday rising with service, long-service awards and vehicle discounts for you and your family.

Qualifications

• Excellent communication skills, face-to-face and on the phone.
• Knowledge of Microsoft Office, Excel and Word.
• Ability to work on own initiative and as part of a team.
• Great telephone and customer handling skills.
• Quick to learn and retain information.
• Positive attitude and good sense of humour.
• Able to multi-task and work under pressure.

Responsibilities

• Related and promotional up-selling.
• Taking incoming customer phone calls and handling guest queries.
• Making bookings on our bespoke Customer Relations Management (CRM) system.
• Meeting and greeting guests coming to the dealership.
• Creation of job cards.
• Keep guests informed about the status of their vehicles.
• Assisting with the day-to-day smooth running of the service desk.

Skills

Excellent communication

MS Office

Team player

Customer handling

Quick learner

Positive attitude

Multi-tasking

Tools

CRM system

Microsoft Office

Job description

Foray Motor Group is seeking an Apprentice Service Advisor at Hine Motors, Shaftesbury. The role is a full-time 1-year apprenticeship with potential extension to 2 years, working 40 hours per week, 8:00–17:00, Monday to Friday.

The package includes Perkbox, wellbeing and counselling support, Cycle to Work, 30 days holiday rising with service, long-service awards and vehicle discounts for you and your family.