Service Advisor Apprentice

H W Martin Holdings Ltd.; Blackwell in the Peak CP; Remote; GBP 12,000 - 18,000; Full time

Job summary

H W Martin Fleet Maintenance Ltd, part of the H.W. Martin Group, is offering an 18-month Service Advisor Apprentice programme at its Blackwell workshop in Derbyshire. You will complete a Level 3 Customer Service Specialist Apprenticeship, gaining certificates in sales and vehicle parts as you learn on the job.

On completion you will be equipped to become a Service Advisor, with access to training, mentoring and the chance to join the Institute of Customer Service as a member.

Qualifications

• Apprenticeship to become a Service Advisor with on-the-job training and industry-standard certificates.

Responsibilities

• Be a referral point providing specialist information supporting sales, customer service and service departments.

Education

Level 3 Customer Service Apprenticeship

Job description

About the H W Martin Group:

Location: Based at Blackwell, Derbyshire (J28, M1)

Salary: Competitive with benefits and outstanding training

Hours:Monday to Friday 08:30hrs till 17:00hrs

Contract Type: Full-time, Permanent

The H W Martin Group are committed to building a first-class talented workforce, so that we can offer the very best service to our customers.

About the H W Martin Fleet Maintenance Ltd:

H W Martin Fleet Maintenance Ltd is part of the H.W. Martin Group, a successful family-owned business established in 1976 with an annual turnover in excess of £350 million.

Operating from our modern workshop facility in Blackwell, H.W. Martin Fleet Maintenance is one of the region’s leading independent commercial vehicle maintenance providers. We support an expanding portfolio of external fleet operators alongside the H.W. Martin Group’s own vehicle and plant assets, delivering maintenance and repair services for HGVs, trailers, light commercial vehicles, municipal fleets, plant and specialist equipment.

The Opportunity:

Our dealership is looking for a Service Advisor Apprentice who will complete a Customer Service Specialist (level 3) Apprenticeship Programme.

The apprenticeship programme is a bespoke programme developed specifically to ensure that you develop the knowledge, skills and behaviours required to become a Service Advisor within the automotive industry.

On successful completion of this apprenticeship you will be awarded the L3 customer service specialist apprenticeship standard as well as nationally accredited and recognised unit certificates covering sales and vehicle parts.

This level 3 apprenticeship develops advanced skills, knowledge and behaviours allowing you to become an expert in the organisations products and services. You will be a referral point who provides specialist information which supports sales, customer service and service departments in achieving key objectives.

You will also be eligible to join the Institute of Customer Service as an individual member at a professional level.

Over the duration of 18 months, you will receive a combination of face to face workplace visits with our specialist Skills Coaches, virtual classroom masterclass teaching seminars, workplace coaching and mentoring and online training and support.

About us

With extensive high-quality workshop facilities, H W Martin Fleet Maintenance Ltd provide maintenance solutions to the H.W. Martin Group fleet of nearly 1000 vehicles and equipment, we also have a long-standing list of commercial customers. The reliable and proactive service offered is widely recognised as being industry leading.

We are an equal opportunities employer and welcome applications from any suitably qualified persons.

Please refer to our Candidate Privacy Notice to see how we manage your data, which can be found by clicking on the below link:

https://www.hwmartin.com/wp-content/uploads/2023/04/GRP_POL_006-Candidate-Privacy-Notice-300423.pdf

Do you require us to make any workplace adjustments to help you through the recruitment process and, should you take up employment with us, to effectively carry out the duties of the role? Yes No