Apprentice Service Advisor

JCT600; Grimsby; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Comprehensive training & development

Annual leave benefits

Employee discount scheme

Pension & life assurance

Job summary

JCT600 is seeking an Apprentice Service Advisor in Grimsby to join a customer-centric team and benefit from a comprehensive training academy. The programme combines block training, virtual classroom sessions and e-learning with practical on-the-job experience and assessments.

Applicants should be working towards GCSEs in Maths, English and Science, with conditional offers based on grades. The role emphasizes high service standards, team collaboration, and KPI targets.

Qualifications

• GCSEs 4-9 in Maths, English and a science subject or working towards them.
• Strong verbal and written communication skills with a customer-centric approach.
• Ability to work to targets, deadlines and under pressure.

Responsibilities

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
• Qualifying and understanding customer requirements and advising on completion times and collection arrangements.
• Responding to enquiries by telephone, email and in person and converting into firm bookings.
• Communicating progress of repairs and servicing to customers by phone, text or email.
• Selling products, services and repair work to meet customer needs while achieving objectives.
• Working as part of a team to meet departmental objectives and KPIs.

Skills

Customer-centric

Verbal written communication

IT skills

Targets and deadlines

Relationship building

Driving license (preferential)

Education

GCSEs in Maths, English and Science (grades 4-9)

Tools

IT skills

Job description

Apprentice Service Advisor

Salary - £7.55 per hour (under 18) £10.80 per hour (age 18-20) £12.71 per hour (age 21 and over)

Location - Grimsby

We are looking for people that are ambitious, who demonstrate a willingness to learn and who are excited by the prospect of working with our fantastic brands. With a customer centric approach, you will always be striving to deliver service above customer expectations!

You will receive block training at the purpose-built training academy. This will be complemented by a combination of Virtual Classroom sessions and E-Learning modules, underpinned and supported through every part of the apprenticeship programme via practical work experience and assessments.

To qualify for the programme, you must have gained or be working towards GCSE grade 4-9 in Maths, English and a science related subject. Conditional offers will be made on the provision of received grades.

Your day to day will include:

• Ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
• Ensuring the proper qualification and understanding of customer requirements and advise customers of predicted completion times and collection arrangements.
• Responding to customer enquiries by telephone, email and in person and successfully convert these into firm bookings.
• Communicating effectively in person, by telephone, text or email to keep customers advised as to the progress of repairs and servicing.
• Professionally selling products, services and repair work as appropriate to customers' needs whilst ensuring all objectives are fully achieved.
• Working as part of a team, to ensure all departmental objectives and KPI's are achieved.

What we are looking for:

• A customer centric approach, always striving to deliver service above customer expectations with strong verbal and written communication skills.
• Strong IT skills.
• Ability to work to targets, deadlines and under pressure.
• Ability to quickly build strong relationships.
• A driving license free from excessive penalties, is preferential.

What we offer:

• Comprehensive package
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection:Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Read more about our Employee Benefits - JCT600

Why JCT600?

• We've spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our "Life at JCT600" philosophy and seven colleague commitments

Inclusivity & Diversity

JCT600 Ltd is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

As part of our commitment to being an inclusive business, we're proud to be a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that's a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.