Apprentice School Travel Assistant

Southampton; Southampton; On-site; GBP 22,000 - 27,000; Full time

Job summary

Southampton City Council is offering a 1 year 6 month fixed-term apprenticeship as a Business administrator (level 3). Salary is £24,795 per year, 37 hours per week. Start date 2027-01-01; closing date 2026-11-11.

Training provider: FAREPORT TRAINING ORGANISATION LIMITED. This role builds admin and travel services skills within school transport operations. The program leads toward a nationally recognised qualification while supporting the council’s delivery of safe and efficient school travel

Qualifications

• Good communication and IT skills with attention to detail.
• Strong organisational and customer service abilities.
• Ability to work with schools, families and providers.

Responsibilities

• Complete and work towards a nationally recognised apprenticeship qualification.
• Provide admin support for the delivery of school travel services.
• Assist with travel planning, route optimisation, and purchase orders.
• Support recruitment, training and health & safety activities for School Passenger Assistants.
• Liaise with schools, transport providers, families and stakeholders to coordinate travel.
• Maintain accurate school travel records, databases and reporting information.
• Manage and resolve customer enquiries, complaints, incidents and safeguarding concerns.
• Process Personal Travel Budget and bus pass applications.
• Contribute to risk assessments, audits and service improvement projects.
• Attend required training, meetings and maintain apprenticeship records and evidence portfolios.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Logical

Team working

Initiative

Patience

Education

Business administrator (level 3)

Job description

• Complete and work towards a nationally recognised apprenticeship qualification
• Provide administrative support for the delivery of safe, efficient, and effective school travel services
• Assist with travel planning, route optimisation, and purchase order processing
• Support recruitment, training, and health and safety activities for School Passenger Assistants
• Liaise with schools, transport providers, families, and other stakeholders to coordinate travel arrangements
• Maintain accurate school travel records, databases, and reporting information
• Manage and resolve customer enquiries, complaints, incidents, and safeguarding concerns, escalating where necessary
• Process Personal Travel Budget and bus pass applications
• Contribute to risk assessments, audits, and service improvement projects
• Attend required training, meetings, and maintain apprenticeship records and evidence portfolios

What happens at the end

Although we can’t guarantee you a permanent job at the end of your apprenticeship, many apprentices remain with SCC following the completion of their apprenticeship. If there is not a permanent opportunity, we will support you to apply for other roles within the council, and help make sure you are ready for a wider job search with support from our Employment Support team.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Patience

Key details

• Wage: £24,795 a year
• Working week: This is a fixed-term, full time contract 37 hours per week. Days and times to be confirmed.
• Hours: 37 hours per week
• Duration: 1 Year 6 Months
• Start date: 2027-01-01
• Closing date: 2026-11-11
• Apprenticeship standard: Business administrator (level 3)
• Training provider: FAREPORT TRAINING ORGANISATION LIMITED

About the employer

Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.