School Travel Services Apprentice: Route Planning & Admin

Southampton; Southampton; On-site; GBP 22,000 - 27,000; Full time

Job summary

Southampton City Council is offering a 1 year 6 month fixed-term apprenticeship as a Business administrator (level 3). Salary is £24,795 per year, 37 hours per week. Start date 2027-01-01; closing date 2026-11-11.

Training provider: FAREPORT TRAINING ORGANISATION LIMITED. This role builds admin and travel services skills within school transport operations. The program leads toward a nationally recognised qualification while supporting the council’s delivery of safe and efficient school travel

Qualifications

• Good communication and IT skills with attention to detail.
• Strong organisational and customer service abilities.
• Ability to work with schools, families and providers.

Responsibilities

• Complete and work towards a nationally recognised apprenticeship qualification.
• Provide admin support for the delivery of school travel services.
• Assist with travel planning, route optimisation, and purchase orders.
• Support recruitment, training and health & safety activities for School Passenger Assistants.
• Liaise with schools, transport providers, families and stakeholders to coordinate travel.
• Maintain accurate school travel records, databases and reporting information.
• Manage and resolve customer enquiries, complaints, incidents and safeguarding concerns.
• Process Personal Travel Budget and bus pass applications.
• Contribute to risk assessments, audits and service improvement projects.
• Attend required training, meetings and maintain apprenticeship records and evidence portfolios.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Logical

Team working

Initiative

Patience

Education

Business administrator (level 3)

Job description

Southampton City Council is offering a 1 year 6 month fixed-term apprenticeship as a Business administrator (level 3). Salary is £24,795 per year, 37 hours per week. Start date 2027-01-01; closing date 2026-11-11.

Training provider: FAREPORT TRAINING ORGANISATION LIMITED. This role builds admin and travel services skills within school transport operations. The program leads toward a nationally recognised qualification while supporting the council’s delivery of safe and efficient school travel