Apprentice Sales Office Support Co-Ordinator

Alfa Laval Inc.; Camberley; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Healthy apprentice salary

25 days holiday + Bank holidays

Simply Health health cash plan

Life Assurance 4x annual salary

Job summary

Alfa Laval UK&I offers an 18-month fixed-term Sales Support Apprenticeship at our Camberley head office. You will work with customer service, sales and business support teams across Food & Pharma, Energy and Ocean divisions, while pursuing a Level 3 Business Administration qualification.

You’ll gain hands-on experience with order processing, customer communication, and coordination with manufacturing and dispatch, while meeting GCSE Maths/English requirements.

Qualifications

• GCSE Maths and English at grade 4/C or above.
• Excellent communication and IT/administrative skills.
• Strong attention to detail and good organisational ability.
• Customer focused with team and individual work capability.

Responsibilities

• Accurate entry of orders via email and EDI with Right First-Time focus.
• Manage and communicate with own customer base to ensure service quality.
• Answer queries promptly and effectively.
• Monitor orders and ensure timely dispatch.
• Coordinate with Service Operations, Manufacturing and Distribution.
• Assist and support sales, customer service and shared services.

Skills

Communication skills

IT skills

Attention to detail

Organisational skills

Customer focus

Problem solving

Team player

Education

Level 3 Business Administration

GCSE Maths and English (min 4/C)

Job description

Alfa Laval UK&I are offering a 18-month fixed term contract opportunity for 4x Sales Support Apprentices. The successful candidates will be working alongside our experienced teams throughout the business within our head office, currently based in Camberley. This is a full-time role. You will be working towards a Level 3 Business Administration qualification, for which you will be required to attend Farnborough College of Technology 1 day in every 2 weeks during your working hours.

For the role itself, you will be supporting the customer service, sales teams and business support functions with their daily activities across the business including our three divisions, Food & Pharma, Energy and Ocean.

Key roles include:

• Accurate entry of orders received via email and EDI (Electronic Data Interchange); with a focus on Right First-Time accuracy
• Manage and communicate with own customer base effectively to ensure the highest level of customer service is maintained
• Answer all internal and external customer queries effectively and in a timely manner
• Monitor systems to ensure orders have been dispatched within agreed timescales
• Working alongside our Service Operations team ensuring engineers are booked on work correctly and Health and Safety standards met
• Liaise with Manufacturing and Distribution Centre's to ensure delivery is effectively coordinated
• Resolution of claims
• Build external relationships with existing and new customer base
• Identify any continuous improvement initiatives
• Managing open order backlog on a daily basis to secure timely invoicing
• Assisting and working alongside our sales teams, customer service and shared services

Required skills

• You have great Communication skills
• You have solid IT and administrative skills
• You have great attention to detail
• You have good organisational skills
• You are customer focussed
• You have good problem solving skills
• You work well in a team as well as individually

For this role and apprenticeship course we will require you to have achieved a GCSE Level 4 (C) or above in Maths and English.

Benefits

• We are offering a healthy apprentice salary. We are a well-established business with a lovely working environment and culture.
• Holiday entitlement of 25 days + Bank holidays
• Simply Health - Health cash plan available to enter worth over £2500 annually
• Life Assurance - 4X annual salary when you remain in the pension