Apprentice Sales Office Support Co-Ordinator

Alfa Laval; Camberley; Hybrid; GBP 16,000 - 18,000; Full time

Benefits offered by this job

Holiday entitlement 25 days + Bank Hol

Health cash plan

Life Assurance – 4x annual salary

Training and Career Development

Cycle to work scheme

Tech scheme

Job summary

Alfa Laval UK&I is recruiting four Sales Support Apprentices for an 18‑month fixed term contract, based at our Camberley head office. You will work with customer service, sales teams and business support functions while pursuing a Level 3 Business Administration qualification, attending Farnborough College of Technology one day every two weeks.

You will support order entry, customer communications, and scheduling with a focus on accuracy, service quality and timely delivery across Food & Pharma,

Qualifications

• GCSE Maths and English at grade 4/C or above.
• Proactive, reliable, and able to learn quickly.
• Good communication and IT/administrative capabilities.

Responsibilities

• Accurate entry of orders via email and EDI with Right First-Time accuracy.
• Maintain and communicate with own customer base to ensure high service levels.
• Answer internal and external queries promptly and effectively.
• Monitor systems to ensure timely dispatch of orders.
• Collaborate with Service Operations to book engineers and meet Health & Safety standards.
• Coordinate with Manufacturing and Distribution Centre for delivery.
• Manage and resolve customer claims and build relationships with customers.
• Identify continuous improvement opportunities and support invoicing of open orders.

Skills

Communication

IT skills

Attention to detail

Organisational skills

Customer focus

Problem solving

Teamwork

Education

GCSE English & Maths (min grade 4)

Tools

IT systems

Job description

Alfa Laval UK&I are looking for 4 Sales Support Apprentices

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

Alfa Laval UK&I are offering a 18-month fixed term contract opportunity for 4x Sales Support Apprentices. The successful candidates will be working alongside our experienced teams throughout the business within our head office, currently based in Camberley. This is a full-time role .You will be working towards a Level 3 Business Administration qualification, for which you will be required to attend Farnborough College of Technology 1 day in every 2 weeks during your working hours.

For the role itself, you will be supporting the customer service, sales teams and business support functions with their daily activities across the business including our three divisions, Food &Pharma, Energy and Ocean.

Key roles include:

• Accurate entry of orders received via email and EDI (Electronic Data Interchange); with a focus on Right First-Time accuracy
• Manage and communicate with own customer base effectively to ensure the highest level of customer service is maintained
• Answer all internal and external customer queries effectively and in a timely manner
• Monitor systems to ensure orders have been dispatched within agreed timescales
• Working alongside our Service Operations team ensuring engineers are booked on work correctly and Health and Safety standards met
• Liaise with Manufacturing and Distribution Centre’s to ensure delivery is effectively coordinated
• Resolution of claims
• Build external relationships with existing and new customer base
• Identify any continuous improvement initiatives
• Managing open order backlog on a daily basis to secure timely invoicing
• Assisting and working alongside our sales teams, customer service and shared services

Who you are and what you know

• You have great Communication skills
• You have solid IT and administrative skills
• You have great attention to detail
• You have good organisational skills
• You are customer focussed
• You have good problem solving skills
• You work well in a team as well as individually

For this role and apprenticeship course we will require you to have achieved a GCSE Level 4 (C) or above in Maths and English.

Why work for us

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including:

• We are offering a healthy apprentice salary. We are a well-established business with a lovely working environment and culture.
• Holiday entitlement of 25 days + Bank holidays
• Simply Health – Health cash plan available to enter worth over £2500 annually
• Life Assurance – 4X annual salary when you remain in the pension
• Training and Career Development potential
• Cycle to work scheme
• Tech scheme benefit

Our commitment to integrity

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.Playing the games is mandatory.

For more information, please contactReece Watmore, Talent Acquisition Partner, [e-mail]

Closing date for applications – 7th November 2027. This role will remain open until a suitable candidate has been selected.

As part of the recruitment process you will need to show your right to work in the UK. Please note that, due to GDPR (General Data Protection Regulation), we do not accept applications sent via email. We look forward to reviewing your application!