Apprentice Sales & Order Support (EMS)

Techpoint; Basingstoke; On-site; GBP 22,000 - 27,000; Full time

Job summary

TechPoint Group in the UK is seeking an Apprentice Sales Administrator to join a fast-paced EMS environment. This apprenticeship offers hands-on experience in sales support, customer service and commercial operations while working toward a recognised qualification.

You will learn end-to-end sales order processing, customer relationship management, and the basics of electronics manufacturing and supply chain processes while using ERP/CRM systems.

Qualifications

• Apprenticeship role with hands-on experience in sales support, customer service and commercial operations.
• Learn end-to-end sales order processes in an EMS environment and develop admin skills.
• Gain exposure to ERP/CRM systems and documentation practices.

Responsibilities

• Support the account management team with order entry and updates in internal systems.
• Maintain accurate customer records and documentation.
• Liaise with internal departments to track order progress (production, procurement, engineering).
• Help manage customer enquiries and ensure timely responses.
• Support the preparation of sales reports, forecasts and presentations.
• Monitor email inboxes and respond or escalate queries as appropriate.
• Assist with scheduling meetings and maintaining calendars.
• Provide reception cover during breaks and annual leave.
• Learn and follow company procedures, quality standards and compliance requirements.

Skills

Sales support

Customer service

Order entry

ERP/CRM systems

Education

Apprenticeship programme

Tools

ERP/CRM software

Job description

TechPoint Group in the UK is seeking an Apprentice Sales Administrator to join a fast-paced EMS environment. This apprenticeship offers hands-on experience in sales support, customer service and commercial operations while working toward a recognised qualification.

You will learn end-to-end sales order processing, customer relationship management, and the basics of electronics manufacturing and supply chain processes while using ERP/CRM systems.