Apprentice Parts and Service Consultant

Pentagon Group; Scunthorpe; On-site; GBP 8,000 - 12,000; Full time

Benefits offered by this job

30 days holiday per year (including BH

Recommend a Friend Scheme

Discounted days out with family and朋友

Retail discounts

Fully funded qualifications

Manufacturer specific training

Salary Finance

EAP access & Mental Health First Aider

Pension scheme

Friends & family referral payments

Discounts on products & services

Job summary

Pentagon Group is offering an Automotive Parts Apprentice role in Scunthorpe. You will receive comprehensive in-house and manufacturer training to become a skilled Parts Consultant and work towards an NVQ/City & Guilds qualification.

From day one, join our Parts Department to learn parts picking, stock checks, phone and customer service, while building a professional portfolio for your trade qualification and progressing through clear development pathways.

Qualifications

• Genuine interest in the motor trade required.
• Self-motivated with enthusiasm and willingness to learn.
• Excellent communication skills and ability to build positive relationships with customers.

Responsibilities

• Meet & greet customers face to face and over the phone.
• Liaise with Workshop and other departments.
• Stock control and ordering of parts.
• Use internal and external computer systems.
• Achieve targets for upselling Aftersales products/services.
• Maintain high levels of customer satisfaction and service standards.

Skills

Customer service

Communication

IT skills

Team player

Enthusiasm

Motivation

Education

English & Maths grade C/4

Science subject preferred

NVQ/City & Guilds qualification

Job description

We are currently looking for enthusiastic and motivated individuals who are looking to begin a career within the Parts department of the motor industry.At Pentagon Group, we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and the relevant manufacturer training to enable you to become the best that you can be.This is a fantastic opportunity if you are looking to pursue a career as an Automotive Parts Consultant and gain an NVQ/City & Guilds Qualification.

Have you heard about our benefits? When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:

• 30 days holiday per year (including Bank Holidays) that will increase with length of service.
• Recommend a Friend Scheme.
• Discounted days out with family and friends.
• Retail discounts saving £££'s on shopping and dining out.
• Fully funded, Nationally Recognised Qualifications.
• Manufacturer specific training.
• Salary Finance.
• 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
• Team member Pension Scheme contributions.
• Friends & family Customer Referral Payments.
• Discounts on products and services that we provide for family and friends.

We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.

What Will You Be Doing?

Your apprenticeship with Pentagon, will be diverse, fast paced, with no two days being the same. As well as having regular meetings with your Apprenticeship provider and completing your course work, you will also be a fully fledged member of our Parts Department.You will be learning and contributing every day to the department, picking parts for delivery, stock checking, answering the telephone and being the very best Parts Advisor that you can be. By doing this, you will also be building your portfolio to complete your Trade parts Apprenticeship.

Part of your duties will include:

• Meeting & greeting customers both face to face and over the telephone.
• Liaising with the Workshop and other departments.
• Stock control and ordering of parts.
• Using both internal and external computer systems.
• Achieving pre-defined targets for upselling various Aftersales products & services.
• Maintaining high levels of customer satisfaction and service in line with Group and Manufacturer standards.

The working hours for this role are Monday to Friday 08:30am - 17:00pm.

Who Are We Looking for?

As an Apprentice with the Pentagon Group, you will need to:

• Have a genuine, keen interest in the Motor trade.
• Be self motivated with bags of enthusiasm.
• Demonstrate excellent communication skills and the ability to maintain positive relationships.
• Be able to follow instructions and processes and show excellent attention to detail.
• Have good IT skills.
• Possess a team player mentality.
• A minimum grade C / 4 in English and Maths and preferably in a Science based subject.

Please note that successful applicants will be given a pre-screening call from our Apprenticeship Provider.

Why Choose us?

For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website! https://www.pentagon-group.co.uk/recruitment