Apprentice optical assistant

LLOYD'S REGISTER INTERNATIONAL; Reading; On-site; GBP 13,000 - 17,000; Full time

Job summary

Vision Express (Reading) is seeking an Apprentice Optical Assistant. In this role you’ll help customers find eyewear, assist with frame adjustments, fittings and basic eye care tasks, supported by your store manager and the apprenticeship team.

You’ll learn how to bring our brand to life and deliver personalized experiences. You’ll gain hands-on experience with NHS paperwork, lens selection, pre-screening tests, and using optical tools.

Qualifications

• Interest in healthcare and retail.
• Ability to learn and work in a team.
• Good communication with customers.

Responsibilities

• Greet customers professionally.
• Assist with eyewear selection and fittings.
• Perform pre-screening eye tests and NHS paperwork.

Job description

Apprentice optical assistant

• Employer: Vision Express (Reading)
• Location: Reading
• Vacancy Ref: 00002190
• Hours Per Week: 38.75
• Wage Per Week: £331.00
• Sector: Optical

This isn't your typical retail apprenticeship. As part of our team, you'll have more responsibility and involvement, playing a vital role in ensuring our customers feel special. With guidance from your store manager and our apprenticeship team, you'll learn the ins and outs of bringing our brand to life, selecting the right products, and delivering personalized experiences.

As an Optical Apprentice, you'll assist customers in finding eyewear that suits their needs, handle frame adjustments, repairs, fittings, and even perform pre-screening eye examinations and administrative tasks.

It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as it's perfect for those who love to make a real difference in other people's lives.

The duties within this role include:

• Greeting customers in a professional and friendly manner as they enter the practice.

• Interpreting and understanding a clinically issued prescription, its effects on the eye, and the customer's vision.

• Helping customer's select spectacle frame(s) that are suitable in terms of comfort, looks good and fits lifestyle requirements.

• Be able to explain the features and benefits of particular frames, using non-technical customer friendly language.

• Measuring the frames and ensure they are a suitable size for a customer and can accommodate their lenses.

• Adjusting customers spectacle frames using the correct tools to ensure stability and comfort.

• Basic frame repairs.

• Have a good knowledge of Ophthalmic lenses, tints and coatings to be able to meet visual / lifestyle requirements.

• Ordering prescription glasses and contact lenses in for the customer.

• Correct completion of NHS paperwork and written records in-line with company procedures.

• Making follow up appointments for customers.

• Use a focimeter to find the prescription from spectacles.

• Communicate contact lenses suitability, features and benefits.

• Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing.

• Explaining offers and products to customers.

• Taking payments from customers.

• Being able to problem solve with basic optical concerns

• Understanding business KPI's and how they affect the practices profitability

Training to be provided

• L3 Optical Assistant Qualification

About Vision Express (Reading)

Vision Express opened their first opticians over thirty years ago in Gateshead. Today they have over 550 stores across the UK and Ireland. At Vision Express, you'll thrive in a dynamic environment where everyone works together toward shared goals, rooted in their culture and values. They provide ample opportunities for growth and development, supporting your career ambitions every step of the way.

Vision Express (Reading) website