Apprentice Optical Assistant

LLOYD'S REGISTER INTERNATIONAL; Wolverhampton; On-site; GBP 17,000 - 18,000; Full time

Job summary

Vision Express UK LTD Wolverhampton is offering an 18-month Apprenticeship as an Optical Assistant. Earn a Level 3 Optical Retail qualification while receiving extensive training and support.

You will develop skills in customer service, frame adjustments, NHS processes, and pre-screening tests, working 35–38.75 hours weekly in a busy optical practice.

Qualifications

• Must be 16 years or older.
• GCSE Maths and English at grade C/4 or above.
• Demonstrate teamwork and excellent customer service.
• Willing to work between 35 and 38.75 hours per week.
• Be confident, passionate and enthusiastic.

Responsibilities

• Greet customers in a professional and friendly manner.
• Adjust spectacle frames using the correct tools for stability and comfort.
• Carry out basic frame repairs.
• Order prescription glasses and contact lenses for customers.
• Complete NHS paperwork and keep written records.
• Book follow-up appointments and use a focimeter to find prescriptions.
• Explain contact lens suitability, features and benefits.
• Perform pre-screening tests such as retinal imaging, pressure and visual field testing.
• Explain offers and products to customers and take payments.
• Problem solve routine optical concerns and understand KPIs.

Skills

Customer service

Teamwork

Communication

Problem solving

Education

GCSEs Maths & English (C/4 or above)

Job description

Apprentice Optical Assistant

• Employer: Vision Express UK LTD Wolverhampton
• Location: Wolverhampton,
• Vacancy Ref: 00002191
• Hours Per Week: 38.75
• Wage Per Week: £331.31
• Sector: Optical

Looking for a unique retail apprenticeship opportunity? Join us at Vision Express on an 18-month program where you'll earn a level 3 qualification in Optical Retail while receiving comprehensive training and support.

Why Join Us:

At Vision Express, you'll thrive in a dynamic environment where everyone works together toward shared goals, rooted in our culture and values. We provide ample opportunities for growth and development, supporting your career ambitions every step of the way.

The duties within this role include:

• Greeting customers in a professional and friendly manner as they enter the practice.
• Adjusting customers spectacle frames using the correct tools to ensure stability and comfort.
• Basic frame repairs.
• Ordering prescription glasses and contact lenses in for the customer.
• Correct completion of NHS paperwork and written records in-line with company procedures.
• Making follow up appointments for customers.
• Use a focimeter to find the prescription from spectacles.
• Communicate contact lenses suitability, features and benefits.
• Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing.
• Explaining offers and products to customers.
• Taking payments from customers.
• Being able to problem solve with basic optical concerns
• Understanding business KPIs and how they affect the practices profitability

To qualify for our apprenticeship program, you should:

• Be at least 16 years old
• Not be engaged in full or part-time education
• Have GCSEs (or equivalent) in Maths and English at Grade C/4 or above
• Possess confidence, passion, and enthusiasm
• Demonstrate teamwork and excellent customer service skills
• Be willing to work between 35 and 38.75 hours per week

Training to be provided

• L3 Optical Assistant Qualification

About Vision Express UK LTD Wolverhampton

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you!

Vision Express UK LTD Wolverhampton website