Apprentice Optical Assistant

LLOYD'S REGISTER INTERNATIONAL; Northampton; On-site; GBP 17,000 - 22,000; Full time

Job summary

Vision Express (Northampton) is offering an Apprentice Optical Assistant role, starting with hands-on customer service, optical support, and NHS paperwork training.

You will work 38.75 hours per week, earning £331 per week, with structured training leading to an L3 Optical Assistant qualification and clear opportunity for progression within the practice.

Qualifications

• Must have strong customer service skills and a friendly, professional manner.
• Basic knowledge of optical frames, lenses, and NHS paperwork workflow.
• Able to communicate complex information in simple terms to customers.

Responsibilities

• Greet customers in a professional and friendly manner.
• Assist customers with frame adjustments using correct tools.

Skills

Customer service

Optical support

Communication

Problem solving

Education

L3 Optical Assistant Qualification

Job description

Apprentice Optical Assistant

• Employer: Vision Express (Northampton)
• Location: Northampton
• Vacancy Ref: 00002181
• Hours Per Week: 38.75
• Wage Per Week: £331.00
• Sector: Optical

This is a fantastic and unique opportunity to embark on a journey towards a great career.

Starting as an Optical Assistant apprentice with future opportunities for career progression, you will be supported with loads of great, fun, and interactive training. You will use these exciting new skills in your day-to-day job, where you will gain customer service skills, knowledge in optical support, and develop behaviour suitable for working in an optical practice.

Those with a flair for fashion will love the new frames coming in, and if it's your forte, you may even get involved in meeting frame reps and helping choose the new ranges. If you are more technical, you will get to learn lots of information about lenses and measurements, then transform that information into jargon-free, easy-to-understand, customer-friendly language.

It's all about teamwork in an optician's practice. There are many roles, but you support each other to ensure your customers get the best experience possible. Optical assistants are a very important part of any optical practice and crucial to the customer journey. Individuals with a real passion for both healthcare and retail thrive in this role, as its perfect for those who love to make a real difference in other people's lives.

The duties within this role include:

• Greeting customers in a professional and friendly manner as they enter the practice.

• Adjusting customers spectacle frames using the correct tools to ensure stability and comfort.

• Basic frame repairs.

• Ordering prescription glasses and contact lenses in for the customer.

• Correct completion of NHS paperwork and written records in-line with company procedures.

• Making follow up appointments for customers.

• Use a focimeter to find the prescription from spectacles.

• Communicate contact lenses suitability, features and benefits.

• Carrying out pre-screening tests such as retinal imaging and pressure and visual field testing.

• Explaining offers and products to customers.

• Taking payments from customers.

• Being able to problem solve with basic optical concerns

• Understanding business KPI's and how they affect the practices profitability

Training to be provided

• L3 Optical Assistant Qualification

About Vision Express (Northampton)

Vision Express opened their first opticians over thirty years ago in Gateshead. Today they have over 550 stores across the UK and Ireland. At Vision Express, you'll thrive in a dynamic environment where everyone works together toward shared goals, rooted in their culture and values. They provide ample opportunities for growth and development, supporting your career ambitions every step of the way.

Vision Express (Northampton) website