Apprentice Medical Receptionist

The Methodist Church in Britain; Newcastle upon Tyne; On-site; GBP 11,000 - 17,000; Full time

Job summary

Heaton Road Surgery is offering two apprenticeships in a GP practice over two years. The role supports the front desk and admin team, greeting and booking in patients, answering calls, handling appointments and prescription requests, and keeping records accurate.

The desk runs weekday hours with a late surgery on Tuesdays. No prior general practice experience is needed, as full training is given.

Qualifications

• English Language GCSE or equivalent.
• Mathematics GCSE or equivalent.
• Ability to learn front desk processes and computer systems.

Responsibilities

• Greet patients and book them into the computer system on arrival.
• Answer the phones and deal with all enquiries.
• Book and amend appointments.
• Take prescription requests at reception.
• Direct patients to waiting areas and notify delays.
• Deal with enquiries from healthcare professionals and agencies.
• Carry out registrations, deductions and interpreter bookings.
• Extract notes and patient summaries from the computer.
• Register new patients following practice protocol.
• Attend to patients in an emergency and notify a clinician.
• Record accidents and incidents and report to the Team Leader.
• Complete morning and evening checklists and set out of hours message.

Skills

Verbal communication

English fluency

Written communication

Computer literacy

Diplomacy and discretion

Working under pressure

Education

GCSE English

GCSE Maths

Job description

Two apprenticeships at Heaton Road Surgery, a GP practice, running over two years. The role supports the front desk and admin team, greeting and booking in patients, answering calls, handling appointments and prescription requests, and keeping records accurate. The desk runs weekday hours with a late surgery on Tuesdays. No prior general practice experience is needed, as full training is given.

What the job involves

• Greet patients and book them into the computer system on arrival
• Answer the phones and deal with all enquiries
• Book and amend appointments
• Take in prescription requests at reception
• Direct patients to the waiting room and notify them of clinic delays
• Deal with enquiries from healthcare professionals and other agencies
• Carry out administration such as registrations, deductions and booking interpreters
• Extract notes and patient summaries from the computer
• Register new patients following practice protocol
• Attend to patients in an emergency in the practice and notify a doctor or nurse
• Record accidents, near misses and untoward incidents, and report them to the Team Leader
• Complete the morning and evening checklists and set the out of hours message

Qualifications

• English Language GCSE or equivalent
• Mathematics GCSE or equivalent

Skills & knowledge

• Excellent verbal communication
• Fluency in spoken English
• Good written communication
• Computer literacy with a range of office software
• Diplomacy and discretion
• Ability to work under pressure

Other

• Conscientious and reliable
• Team player
• Open and friendly personality
• Neat appearance