Apprentice - Housing Level 2

Sanctuary Group; Cherwell District; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Wellbeing support

Job summary

Sanctuary Group in Banbury offers an Apprenticeship in Lettings, in partnership with Learning Curve Group. The programme provides a Housing Level 2 qualification while gaining practical work experience in a busy letting team.

The placement is a fixed-term contract for 15 months with a starting salary of £19,656 and a 37.5-hour work week. You’ll learn to match people with suitable homes and support customers through the moving process, guided by supportive colleagues as you develop into a future

Qualifications

• GCSEs at grade C or above (4–9) in Maths and English.
• Proficient with Microsoft Office applications (Word, Excel and Outlook).

Responsibilities

• Assist lettings team with matching tenants to homes and processing moves.
• Support customers through the moving process and learn housing services in a real working environment.

Skills

GCSEs Maths English

Microsoft Office

Tools

Microsoft Office

Job description

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Banbury

Fixed term contract initially for 15 months

Starting salary year 1: £19,656

37.5 hours per week

University isn’t always the answer!

Are you looking for your next step or change in career? We have an exciting opportunity to join our award-winning Apprenticeship programme here at Sanctuary. In partnership with our training provider - Learning Curve Group - the programme offers you a chance to study for a Housing Level 2 nationally recognised qualification, all whilst gaining practical work experience.

We are fully committed to support all our apprentices during their training. We’re looking for individuals with the potential to be future leaders within our business, who are keen to immerse themselves and work across all areas of our businesses, with the ambition and desire to build a long lasting, successful career with us.

What will you do?

You’ll become part of our Lettings Team and work closely with our Customer Lettings Coordinators. You’ll gain hands‑on experience in how we match people with suitable homes and support customers through the moving process, while building a strong understanding of housing services in a real working environment. By the end of your placement, you’ll feel confident in the lettings process and know the important part you’ve played in helping people move into Sanctuary Homes.

All of this will be supported by the team around you, ensuring you are getting the best out of your apprenticeship!

What skills and abilities do I need to have?

We look for candidates who live and breathe our values; Ambition, Inclusion, Integrity, Quality and Sustainability - and have a willingness to learn, enthusiasm and dedication.

On top of this, practical skills we are looking for are;

• A minimum of 2 GCSEs at grade C or above (grades 4 – 9) or equivalent in Maths and English
• Working knowledge of Microsoft Office applications (Word, Excel and Outlook)

About us

One of the UK’s leading providers of housing, care and commercial services, Sanctuary employs more than 14,000 people and manages over 116,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools

Closing Date: 31 July 2026

As part of the application process, your details will be shared with the training provider who may contact you to complete a further application. Both applications will form part of our overall application review process.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.