Apprentice Hire Controller in Nottingham)

Ad Warrior Ltd; Nottingham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Ainscough Crane Hire in Nottingham is offering an Apprentice Hire Desk Controller role. This apprenticeship combines on-the-job training with a formal programme to learn how our hire desk operates and supports customers.

You'll work with the Depot Manager and team, develop skills in quoting, booking hires, recording details, and building relationships with customers and suppliers while gaining practical experience.

Qualifications

• No prior crane hire experience required; attitude and willingness to learn matter.
• GCSEs in Maths and English or willingness to achieve Functional Skills.
• Able to work with accuracy and attention to detail.

Responsibilities

• Speak with customers by phone and email to understand requirements and provide professional service.
• Learn about cranes, services and hire processes.
• Support the team in turning hire enquiries into confirmed orders.
• Capture customer, job and site information accurately.
• Assist with quotations, order confirmations and hire documentation.
• Keep customer and hire records accurate and up to date.
• Build relationships with customers, colleagues and suppliers.
• Support follow-ups and maintain high service standards.
• Check information for invoice accuracy and raise discrepancies.
• Complete apprenticeship training and apply learning day-to-day.

Skills

Organised

Customer service

Communication

Teamwork

Willing to learn

Education

GCSE Maths & English

Willing to achieve Functional Skills

Tools

Computer literacy

Job description

Apprentice Hire Controller

Location: Nottingham

Salary: Competitive

Vacancy Type: Apprenticeship

Start your career with Ainscough Crane Hire.

We're looking for someone who is organised, approachable and ready to learn to join our team as a Hire Desk Controller Apprentice.

This is a great opportunity to build a career in the crane hire industry while gaining practical, on-the-job experience alongside a structured apprenticeship programme. You'll learn how a busy hire desk operates, how we support our customers and how our cranes and operational teams come together to deliver safe and reliable lifting solutions.

What will you be doing?

Working alongside the Depot Manager and Hire Desk team, you'll learn to:

• Speak with customers by phone and email, understanding their requirements and providing a helpful, professional service.
• Learn about Ainscough's cranes, services and hire processes.
• Support the team in turning hire enquiries into confirmed orders.
• Accurately capture customer, job and site information.
• Help coordinate hires, including checking crane availability and supporting fleet planning.
• Assist with quotations, order confirmations and hire documentation.
• Keep customer and hire records accurate and up to date.
• Build positive relationships with customers, colleagues and suppliers.
• Support customer follow-ups and help maintain our high service standards.
• Check information for invoice accuracy and raise any discrepancies.
• Complete your apprenticeship training and apply what you learn in your day-to-day role.
• Take on more responsibility as your knowledge, skills and confidence develop.

What are we looking for?

You don't need previous experience in crane hire or the hire industry. What matters most is your attitude and willingness to learn.

We're looking for someone who:

• Has a positive attitude and is keen to develop a career.
• Is confident speaking to people and has a professional telephone manner.
• Can communicate clearly, both verbally and in writing.
• Is organised and pays attention to detail.
• Is comfortable using computers and willing to learn new systems.
• Can work as part of a team and build positive working relationships.
• Is reliable, self-motivated and willing to take responsibility.
• Is comfortable asking questions, taking feedback and learning from others.
• Has GCSE Grade 4/C or above (or equivalent) in Maths and English, or is willing to achieve the required Functional Skills as part of the apprenticeship.

Why Ainscough?

At Ainscough, we believe in developing our people and giving them the opportunity to build a career.

As a Hire Desk Controller Apprentice, you'll gain real experience from day one, working alongside experienced colleagues while completing your apprenticeship training. You'll develop valuable skills in customer service, administration, planning and commercial operations - giving you a strong foundation for a career within the crane hire industry.

If you're ready to learn, get involved and build your career with a business where safety, reliability and teamwork matter, we'd like to hear from you.