Apprentice Hire Controller - (Nottingham)

Ainscough Crane Hire Limited; Nottingham; Hybrid; GBP 14,000 - 18,000; Full time

Job summary

Ainscough Crane Hire Limited is offering an Apprentice Hire Desk Controller position in the United Kingdom. You will work alongside the Depot Manager and Hire Desk team to learn how a busy hire desk operates, support customers and coordinate crane hires.

This apprenticeship provides on-the-job experience and a structured training programme. You don’t need prior crane hire experience; a positive attitude, good communication and organisational skills are key.

Qualifications

• GCSEs in Maths and English at grade 4/C or equivalent, or willingness to achieve functional skills during the apprenticeship.

Responsibilities

• Speak with customers by phone and email, understanding their requirements and providing a helpful, professional service.
• Learn about Ainscough’s cranes, services and hire processes.
• Support the team in turning hire enquiries into confirmed orders.
• Accurately capture customer, job and site information.
• Help coordinate hires, including checking crane availability and supporting fleet planning.
• Assist with quotations, order confirmations and hire documentation.
• Keep customer and hire records accurate and up to date.
• Build positive relationships with customers, colleagues and suppliers.
• Support customer follow-ups and help maintain our high service standards.
• Check information for invoice accuracy and raise any discrepancies.
• Complete your apprenticeship training and apply what you learn in your day-to-day role.
• Take on more responsibility as your knowledge, skills and confidence develop.

Skills

Positive attitude

Telephone etiquette

Clear written communication

Organised and detail-oriented

Team player

Willingness to learn

Education

GCSEs in Maths and English (4/C or above)

Job description

Start your career with Ainscough Crane Hire.

We’re looking for someone who is organised, approachable and ready to learn to join our team as a Hire Desk Controller Apprentice.

This is a great opportunity to build a career in the crane hire industry while gaining practical, on-the-job experience alongside a structured apprenticeship programme. You’ll learn how a busy hire desk operates, how we support our customers and how our cranes and operational teams come together to deliver safe and reliable lifting solutions.

What will you be doing?

Working alongside the Depot Manager and Hire Desk team, you’ll learn to:

• Speak with customers by phone and email, understanding their requirements and providing a helpful, professional service.
• Learn about Ainscough’s cranes, services and hire processes.
• Support the team in turning hire enquiries into confirmed orders.
• Accurately capture customer, job and site information.
• Help coordinate hires, including checking crane availability and supporting fleet planning.
• Assist with quotations, order confirmations and hire documentation.
• Keep customer and hire records accurate and up to date.
• Build positive relationships with customers, colleagues and suppliers.
• Support customer follow-ups and help maintain our high service standards.
• Check information for invoice accuracy and raise any discrepancies.
• Complete your apprenticeship training and apply what you learn in your day-to-day role.
• Take on more responsibility as your knowledge, skills and confidence develop.

What are we looking for?

You don’t need previous experience in crane hire or the hire industry. What matters most is your attitude and willingness to learn.

We’re looking for someone who:

• Has a positive attitude and is keen to develop a career.
• Is confident speaking to people and has a professional telephone manner.
• Can communicate clearly, both verbally and in writing.
• Is organised and pays attention to detail.
• Is comfortable using computers and willing to learn new systems.
• Can work as part of a team and build positive working relationships.
• Is reliable, self-motivated and willing to take responsibility.
• Is comfortable asking questions, taking feedback and learning from others.
• Has GCSE Grade 4/C or above (or equivalent) in Maths and English, or is willing to achieve the required Functional Skills as part of the apprenticeship.

Why Ainscough?

At Ainscough, we believe in developing our people and giving them the opportunity to build a career.

As a Hire Desk Controller Apprentice, you’ll gain real experience from day one, working alongside experienced colleagues while completing your apprenticeship training. You’ll develop valuable skills in customer service, administration, planning and commercial operations — giving you a strong foundation for a career within the crane hire industry.

If you’re ready to learn, get involved and build your career with a business where safety, reliability and teamwork matter, we’d like to hear from you.

Please enter your email to start your application