Apprentice Delivery Support Officer

Solihull; Metropolitan Borough of Solihull; Hybrid; GBP 15,000 - 19,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working (home working option)

LGPS membership

Job summary

Solihull Council is seeking an Administrative Apprentice to support the Employment & Skills Delivery Team in a community-facing role. You will assist with reception duties, help deliver an inclusive Supported Jobs service, and coordinate actions from meetings with colleagues, stakeholders and employers.

The role offers flexible arrangements with potential home-working, and eligibility includes GCSE English and commitment to a Level 3 Apprenticeship.

Qualifications

• GCSE English grade A-C/4 or above or functional skills level 2 in each subject.
• Willing to undertake the Level 3 Business Apprenticeship Programme.
• Good IT skills with ability to use word processing, data entry and presentation software.

Responsibilities

• Provide support for Employment & Skills Delivery Team in an engagement setting.
• Support Delivery Team to provide Reception/Welcome services.
• Assist the Council’s Supported Jobs programme to deliver an inclusive service.
• Work with Lead Officers to progress actions from meetings across the team and stakeholders.
• Administrative duties including Microsoft Products and potential data/system support.

Skills

IT skills

Oral & communication skills

Attention to detail

Customer service understanding

Can-do attitude

Independent working

Education

GCSE English A-C/4+

Level 3 Business Apprenticeship

Tools

Microsoft Office

Job description

We are looking for applicants that have:-

• Good IT skills, including the ability to use a variety of programs for word processing, data entry, and presentation of documents
• Good oral and communication skills and will be flexible to adapt to the requirements of the role
• Good attention to detail and ability to demonstrate accuracy
• Knowledge and understanding of good customer service
• A ‘can do’ attitude and ability to manage assigned tasked in a timely and practical way.
• Ability to work independently

To be eligible to apply for this position you will:-

• Have GCSE English Grade A-C/ 4 or above or functional skills level 2 in each subject
• Be willing to undertake the Level 3 Business Apprenticeship Programme

Duties will include:

• Providing support for Employment & Skills Delivery Team working in an engagement environment to support colleagues and the public.
• Supporting the Delivery Team to provide Reception/Welcome services.
• Assisting the Council’s Supported Jobs programme helping the team to deliver an inclusive service.
• Working with Lead Officers on duties required to help progression, picking up actions from meetings across the Delivery Team in Employment & Skills and work with colleagues, stakeholders, public, employers etc. to deliver service improvements
• Administrative duties include Microsoft Products and potential for more system/data support as required

Benefits of becoming an Administrative Apprentice

We offer a generous holiday allowance, flexible working arrangements (that can include working from home - subject to business requirements), access to membership of the Local Government Pension Scheme and an opportunity to work and learn in a supported and respected Public Health Team.

For an informal discussion about this role please contact Tom Dixon, [e-mail].

For an informal discussion about the apprenticeship please contact Tracey Getlevog, HR Employment Services Manager, [e-mail]

Closing date: Sunday 22 November 2027

Shortlisting will take place w/c 23 November2027

Interviews will take place on Tuesday 8 December 2026

Attached documents

JDPS.docx