Apprentice Delivery Support Officer

Wollborg Michelson Personnel Service Inc; Metropolitan Borough of Solihull; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance

Flexible working

LGPS

Public Health team

Job summary

Solihull Metropolitan Borough Council is seeking an Apprentice Delivery Support Officer to assist the Employment and Skills Team. You will provide Reception/Welcome services, support colleagues, and help deliver an inclusive service in an engagement environment.

The role requires good IT skills, clear communication, attention to detail, and the ability to work independently. You will undertake a Level 3 Business Apprenticeship, benefiting from flexible working arrangements and a supportive

Qualifications

• GCSE English grade A-C/4 or higher in English is required.
• Willingness to undertake the Level 3 Business Apprenticeship Programme.
• Good IT skills and ability to use standard software.

Responsibilities

• Providing support for the Employment & Skills Delivery Team in an engagement environment.
• Supporting the Delivery Team to provide Reception/Welcome services.
• Assisting the Council’s Supported Jobs programme to deliver an inclusive service.
• Coordinating actions from meetings and working with stakeholders to improve services.
• Administrative duties including Microsoft products and potential data support.

Skills

IT skills

Communication skills

Attention to detail

Customer service

Can-do attitude

Independence

Education

GCSE English A-C/4+

Functional Skills Level 2

Level 3 Business Apprenticeship

Job description

Solihull Metropolitan Borough Council,
An exciting opportunity has arisen for an Apprentice Delivery Support Officer to support the Employment and Skills Team at Solihull MBC.

We are looking for applicants that have:

• Good IT skills, including the ability to use a variety of programs for word processing, data entry, and presentation of documents
• Good oral and communication skills and will be flexible to adapt to the requirements of the role
• Good attention to detail and ability to demonstrate accuracy
• Knowledge and understanding of good customer service
• A ‘can do’ attitude and ability to manage assigned tasked in a timely and practical way.
• Ability to work independently

To be eligible to apply for this position you will:

• Have GCSE English Grade A-C/ 4 or above or functional skills level 2 in each subject
• Be willing to undertake the Level 3 Business Apprenticeship Programme

Duties will include:

• Providing support for Employment & Skills Delivery Team working in an engagement environment to support colleagues and the public.
• Supporting the Delivery Team to provide Reception/Welcome services.
• Assisting the Council’s Supported Jobs programme helping the team to deliver an inclusive service.
• Working with Lead Officers on duties required to help progression, picking up actions from meetings across the Delivery Team in Employment & Skills and work with colleagues, stakeholders, public, employers etc. to deliver service improvements
• Administrative duties include Microsoft Products and potential for more system/data support as required

Benefits Of Becoming An Administrative Apprentice

We offer a generous holiday allowance, flexible working arrangements (that can include working from home - subject to business requirements), access to membership of the Local Government Pension Scheme and an opportunity to work and learn in a supported and respected Public Health Team.

Closing date: Sunday 22 November 2027

Shortlisting will take place w/c 23 November 2027

Interviews will take place on Tuesday 8 December 2026