Apprentice Information Governance Assistant

Solihull Metropolitan Borough Council; Metropolitan Borough of Solihull; On-site; GBP 23,000 - 28,000; Full time

Job summary

Solihull Metropolitan Borough Council has a 21-month fixed-term apprenticeship for an Apprentice Information Governance Assistant. Earn over £25,000 annually while protecting data for over 200,000 residents and gaining a nationally recognised qualification.

You will log FOI requests, respond to inquiries about sensitive data, manage records, and help ensure AI usage complies with data protection and retention policies.

Qualifications

• Five GCSEs at grade A*-C (4-9) including Maths and English.
• Two A-Levels.
• Working knowledge of Microsoft applications such as Outlook, Word and Excel.

Responsibilities

• Log and allocate Freedom of Information and Subject Access Requests to relevant staff and ensure on-time responses.
• Prepare responses to enquiries about sensitive data, including redaction where needed.
• Manage records, uploading documents to a secure database.
• Help ensure AI use complies with data protection and retention policies.
• Identify and escalate reported breaches involving personal data to the Head of Information Governance.
• Study towards Data Protection and Information Governance Practitioner level 4 qualification alongside work responsibilities.

Education

GCSEs (including Maths and English)

Two A-Levels

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Learn and earn with a 21-month fixed-term apprenticeshipas an Apprentice Information Governance Assistant with Solihull Council.

Make over £25,000 a year in a supportive team at a trusted local authority protecting the data of over 200,000 residents whilst earning a nationally recognisedqualificationand gaining valuable experience for your career.

What will I be doing?

Your role will be tohelp ensure information is handled safely, securely and responsibly across the Council and complies with legislation such as the Freedom of Information Act 2000, Data Protection Act 2018, and General Data Protection Regulations (GDPR).

On a day-to-day basis, you will:

• Log and allocate Freedom of Information and Subject Access Requests to relevant staff to ensure they are responded to on time
• Prepare responses to enquiries about sensitive data, potentially involving exempting or redacting sensitive information
• Manage records, such as uploading documents to a secure database
• Help to ensure that the Council’s use of Artificial Intelligence (AI) complies with data protection, personal information, and retention policies
• Identify and escalation reported breaches involving personal data to the Council’s Head of Information Governance
• Study towards your Data Protection and Information Governance Practitioner level 4 qualification alongside your work responsibilities

What are the requirements for the role?

To be eligible for the role you must have:

• Five GCSEs at Grade A*-C (4-9) including Mathematics and English
• Two A-Levels, and
• Working knowledge of Microsoft applications such as Outlook, Word, and Excel

What does ‘Information Governance’ mean?

Information Governance is about:

• Data protection and complying with regulation
• Handling residents’ requests for information
• Managing records from creation to safe archiving or destruction
• Protecting files against cyber-attacks, data loss, or leaks
• Ensuring data is shared appropriately with partner agencies or other public bodies

When do I need to apply by?

The deadline for applications is Sunday 8 November 2026.

Interviews will be held on Thursday 26 November 2026.

For more information about the role, email [e-mail].

For more information about the apprenticeship qualification, visit https://skillsengland.education.gov.uk/apprenticeships/st0967-v2-0

Attached documents

JDPS.docx