Apprentice Customer Success Representative

Placements24; London Borough of Newham; Hybrid; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Comprehensive training program

Mentorship from experienced CSMs

Hybrid work model

Path to full-time employment

Team collaboration

Job summary

Placements24 in London is seeking an enthusiastic Apprentice Customer Success Representative to join the team in East London. The role offers hybrid in-office and remote work, comprehensive training, and mentorship from experienced Customer Success Managers to learn client relations and support.

You will onboard new clients, respond to inquiries, educate on product features, and collaborate with colleagues to enhance client satisfaction and retention.

Qualifications

• Excellent interpersonal and communication skills (written and verbal).
• A strong passion for customer service and client satisfaction.
• Ability to empathize with clients and understand their needs.
• Good problem-solving skills and a proactive attitude.
• Basic computer proficiency, including familiarity with office software.
• Ability to work effectively both independently and as part of a team.
• Organizational skills and attention to detail.
• Willingness to learn about our products/services and customer success strategies.
• Must be able to commute to the East London office for scheduled in-office days.

Responsibilities

• Assist in managing a portfolio of client accounts.
• Onboard new clients and guide them through initial setup and training.
• Respond to client inquiries and provide timely support.
• Proactively engage with clients to ensure satisfaction and identify potential issues.
• Educate clients on product features and best practices.
• Help resolve client issues and escalate complex problems when necessary.
• Gather client feedback and relay it to the product and sales teams.
• Contribute to developing client success resources and documentation.
• Learn and utilize customer relationship management (CRM) software.
• Collaborate with colleagues both remotely and in the office.

Skills

Communication skills

Interpersonal skills

Empathy

Problem-solving

Teamwork

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Some college or customer service experience (a plus)

Tools

CRM software

Job description

About the Role

Our client is looking for an enthusiastic and customer-focused Apprentice Customer Success Representative to join their team in East London . This role offers a unique opportunity to learn how to build strong relationships with clients, ensure their satisfaction, and help them maximize the value they receive from our products/services. The position utilizes a hybrid work model, combining essential in-office collaboration with the flexibility of remote work. You will receive comprehensive training, work closely with experienced customer success managers, and gain invaluable experience in client relations and support. We are seeking individuals with excellent communication skills and a genuine passion for helping others succeed.

Key Responsibilities

• Assist in managing a portfolio of client accounts.
• Onboard new clients and guide them through initial setup and training.
• Respond to client inquiries and provide timely support.
• Proactively engage with clients to ensure satisfaction and identify potential issues.
• Educate clients on product features and best practices.
• Help resolve client issues and escalate complex problems when necessary.
• Gather client feedback and relay it to the product and sales teams.
• Contribute to developing client success resources and documentation.
• Learn and utilize customer relationship management (CRM) software.
• Collaborate with colleagues both remotely and in the office.

Requirements

• Excellent interpersonal and communication skills (written and verbal).
• A strong passion for customer service and client satisfaction.
• Ability to empathize with clients and understand their needs.
• Good problem-solving skills and a proactive attitude.
• Basic computer proficiency, including familiarity with office software.
• Ability to work effectively both independently and as part of a team.
• Organizational skills and attention to detail.
• High school diploma or equivalent required; some college or customer service experience is a plus.
• Willingness to learn about our products/services and customer success strategies.
• Must be able to commute to the East London office for scheduled in-office days.

Benefits

• Comprehensive training program in customer success management.
• Mentorship from experienced Customer Success Managers.
• Hands-on experience with client relationship building.
• Opportunity to develop strong communication and problem-solving skills.
• Potential for full-time employment upon successful completion of the apprenticeship.
• Hybrid work model offering flexibility and team collaboration.
• Be part of a customer-centric and dynamic team.
• Contribute to client loyalty and company growth.
• Gain valuable experience in a client-facing role.
• Professional development opportunities in the customer success field.