B&Q Trade Point Customer Advisor Apprentice

Getting In Limited; Doncaster; On-site; Full time

Job summary

An exciting opportunity awaits as a Customer Advisor Apprentice at a leading home improvement retailer. Join a dynamic team where your contributions are valued, and you can make a real difference in the lives of customers. As you work towards your Level 2 Customer Service Practitioner qualification, you'll engage with TradePoint members, understand their unique needs, and provide exceptional service. With a supportive environment and a range of benefits, this role is perfect for those looking to kickstart their career in customer service while gaining invaluable experience in a thriving industry. Don't miss the chance to grow and succeed in this vibrant apprenticeship!

Benefits

Hourly wage of £12.21

Store specific location allowance of £0.54

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Must work towards Level 2 Customer Service Practitioner during the apprenticeship.
• Strong team working and organization skills are essential.

Responsibilities

• Engage with TradePoint members and understand their business needs.
• Deliver excellent service and maintain a tidy shopping journey.
• Assist in recruitment and onboarding of new TradePoint members.

Skills

Team Working

Organisation Skills

Education

Level 2 Customer Service Practitioner

Job description

B&Q Trade Point Customer Advisor Apprentice

Apply From: 27/10/2024

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B&Q - Doncaster

Vacancy Description

As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

1. Understanding our traders:
2. Identify the key difference between trade and retail customers and engage with them accordingly.
3. Take ownership of my TradePoint members, understand their needs, and always do the best for them.
4. Through conversation and ownership, understand their business needs.
5. Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up).
6. Marketing consent:
7. Clearly understand the benefits for my TradePoint members to give marketing consent.
8. Confidence in explaining the benefits and gaining consent from my members.
9. Recruitment:
10. Understand the requirements for new members to join TradePoint and implement these during recruitment.
11. Confidence in approaching and discussing the TradePoint proposition with any new potential member.
12. Set Up:
13. Create a clear, tidy and simple shopping journey for my members.
14. Consistently operate to the current trading and POS plan.
15. Service:
16. Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day.
17. Engage in conversation whenever possible to drive stronger relationships and understand my member's needs.
18. Understand future and current jobs, to ensure I can recommend the best products and services to assist them.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

• UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance).
• An award-winning pension scheme.
• ShareSave options.
• 6.6 weeks holiday.
• Employee Assistance Programme.
• Shopping discounts.
• Colleague wellbeing benefits.

As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Key Details

Vacancy Title

B&Q Trade Point Customer Advisor Apprentice

Employer Description

As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Vacancy Location

Catesby Business Park DN4 8DG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000284082

Key Dates

Apply From

27/10/2024

Closing Date For Applications

2024-11-22 11:59:59

Interview Begin From

Possible Start Date

2024-11-28 12:00:00

Training

Training to be Provided

Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English if required.

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Team Working, Organisation Skills