Apprentice Customer Service Advisor

Getting In Limited; Sheffield; On-site; GBP 12,000 - 15,000; Full time

Job summary

A leading company is seeking an Apprentice Customer Service Advisor with a focus on enhancing customer satisfaction through efficient responses to inquiries and support. This apprenticeship will provide comprehensive training in customer service standards and business processes, fostering skills in communication, problem-solving, and administration. Ideal candidates will be detail-oriented, proactive, and eager to learn within a professional setting.

Qualifications

• Must be reliable and punctual.
• Ability to listen and respond effectively.
• Confidence to ask questions and seek clarification.

Responsibilities

• Provide information regarding products, services, and procedures.
• Respond to customer inquiries via phone and email.
• Maintain accurate records of customer interactions.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Presentation skills

Administrative skills

Analytical skills

Team working

Job description

What do you want to search? Keyword Apprenticeship Type Location

Apprentice Customer Service Advisor

, Apply From: 12/06/2025

Learning Provider

Delivered by SHEFFIELD COLLEGE, THE

Employer

OSL CUTTING TECHNOLOGIES LIMITED

Vacancy Description

Key Responsibilities:

• Accurately provide information regarding the organisation’s products, services, and procedures
• Respond to customer enquiries in a professional, courteous, and timely manner via phone, email, or other communication channels
• Resolve customer issues effectively or escalate them to the appropriate department as needed
• Maintain accurate and up-to-date records of customer interactions using internal administrative systems
• Conduct follow-up communications to ensure customer needs are fully addressed
• Assist the customer service team with a range of administrative and clerical tasks to support efficient operations
• Learn and apply customer service standards, business processes, and administrative procedures
• Participate in training and complete all required coursework as part of the Business Administration apprenticeship programme

Key Details

Vacancy Title

Apprentice Customer Service Advisor

Employer Description

OSLCT prides itself on a manufacturing heritage that dates back to 1865. Our brands – Rotabroach, Unibor, G&J Hall, and Taylor & Jones design and manufacture magnetic drills, annular cutters, and other power tool accessories for metal cutting.

Vacancy Location

C/O G&J Hall Burgess Road Attercliffe South Yorkshire S9 3WD

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000325030

Key Dates

Apply From

12/06/2025

Closing Date For Applications

2025-07-04 23:59:59

Interview Begin From

Possible Start Date

2025-07-07 00:00:00

Training

Training to be Provided

Business Administrator Level 3 Apprentice Standard.

Monthly College attendance either on site at our Pennine Five Campus:Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WPor online Google Classroom.

Learning Provider

SHEFFIELD COLLEGE, THE

Skills Required

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatienceAbility to listen and respondConfidence to ask questionsReliable and Punctual

Apply Now