Apprentice Customer Care Executive

Getting In Limited; Stockport; On-site; GBP 12,000 - 18,000; Full time

Job summary

A family-run insurance business with over 100 years of experience is seeking an Apprentice Customer Care Executive in Stockport. The role involves handling customer service queries, providing accurate quotations, and ensuring compliance with regulatory frameworks. Successful candidates will join a supportive team that values fairness, communication, and dedication.

Qualifications

• Strong communication and organizational skills required.
• Attention to detail and ability to multi-task essential.
• Understanding of GDPR necessary.

Responsibilities

• Dealing with inbound sales calls and customer service queries.
• Ensuring compliance with FCA regulatory frameworks.
• Processing new policies and managing customer interactions.

Skills

Communication skills

Attention to detail

Organisation skills

Customer care skills

Administrative skills

Team working

Strong written skills

Multi-tasking Skills

Time Management Skills

Willing to Learn

Education

Level 2 Customer Service Practitioner Apprenticeship Standard

Tools

Microsoft Office

Job description

What do you want to search? Keyword Apprenticeship Type Location

• Dealing with inbound sales calls and customer service queries from both direct and trade customers or clients, via email or by telephone, ensuring all questions are answered and dealt with effectively and efficiently
• Ensuring all calls are compliant and fall within the FCA regulatory frameworks, by following the call script provided
• Providing new quotations accurately and in a timely manner, either by using the automated quote systems available or by referring to the rates and rating notes available
• Processing new policies and dealing with amendments/upgrades on existing policies and taking card payments
• Dealing with policy cancellations and refunds, where appropriate.
• Referring to, and liaising with Underwriters and external specialist teams, where necessary
• Having an awareness of the criteria for each Underwriter as this will vary across schemes
• Familiarising yourself with the various products for each scheme and maintaining up-to-date product knowledge
• Maintaining up-to-date knowledge of internal systems, and external portals where relevant
• Having an awareness of timescales and deadlines for call backs and referral cases
• Meeting daily targets as set by the department
• Undertaking any other duties that fall within the scope of this role.

Vacancy Title

Apprentice Customer Care Executive

Apprentice Customer Care Executive

, Apply From: 17/06/2025

Learning Provider

Delivered by THE TRAFFORD COLLEGE GROUP

Employer

RUSH INSURANCE SERVICES LIMITED Visit Site Bridgestone All-Terrain Tires Bridgestonetire.com Bridgestone Dueler Tires Combines Rugged
Off-Road Styling & Power With On-Road
Comfort. Brooklyn OPEN 8AM–6PM 611 Utica Avenue, Brooklyn Maspeth OPEN 8AM–5PM 60-34 Eliot Avenue, Maspeth Jersey City OPEN 7AM–7PM 70 New Jersey 139, Jersey City

Vacancy Description

• Dealing with inbound sales calls and customer service queries from both direct and trade customers or clients, via email or by telephone, ensuring all questions are answered and dealt with effectively and efficiently
• Ensuring all calls are compliant and fall within the FCA regulatory frameworks, by following the call script provided
• Providing new quotations accurately and in a timely manner, either by using the automated quote systems available or by referring to the rates and rating notes available
• Processing new policies and dealing with amendments/upgrades on existing policies and taking card payments
• Dealing with policy cancellations and refunds, where appropriate.
• Referring to, and liaising with Underwriters and external specialist teams, where necessary
• Having an awareness of the criteria for each Underwriter as this will vary across schemes
• Familiarising yourself with the various products for each scheme and maintaining up-to-date product knowledge
• Maintaining up-to-date knowledge of internal systems, and external portals where relevant
• Having an awareness of timescales and deadlines for call backs and referral cases
• Meeting daily targets as set by the department
• Undertaking any other duties that fall within the scope of this role.

Key Details

Vacancy Title

Apprentice Customer Care Executive

Employer Description

Rush Insurance is a family run business with over 100 years of combined insurance experience. Specialising in travel insurance, online technology with a passion for the delivery of the highest possible customer service.In a recent staff engagement exercise, our team described our values as:Fair - Treating customers fairly, Friendly, Having fun, Teamwork.The team are responsible for delivering high standards of customer service, effectively dealing with inbound sales and customer queries both over the phone and via email. Due to recent growth, we are looking for a hardworking individual to join our customer care team at our Stockport office.

Vacancy Location

8TH FLOOR BECKWITH HOUSE STOCKPORT SK4 1AF

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000297553

Key Dates

Apply From

17/06/2025

Closing Date For Applications

2025-02-14 23:59:59

Interview Begin From

Possible Start Date

2025-03-03 00:00:00

Training

Training to be Provided

Apprentices will be working towards the Level 2 Customer Service Practitioner Apprenticeship Standard:

• The apprentice will receive monthly workplace or virtual visits with a dedicated assessor
• The assessor will set individualised learning tasks as part of the apprentice’s workplace training that will incorporate your daily role and duties

Learning Provider

THE TRAFFORD COLLEGE GROUP

Skills Required

Communication skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingStrong written skillsKnowledge of Microsoft OfficeMulti-tasking SkillsCalm & ProfessionalTime Management SkillsPunctualHardworkingWilling to LearnUnderstanding of GDPR

Apply Now