Apprentice Customer Service Advisor (CDC)

Doncaster City Council; Doncaster; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Competitive leave entitlement

Local government pension scheme

Wellbeing support and staff networks

Development and training opportunities

Staff discounts and benefits schemes

Job summary

City of Doncaster Council is seeking an Apprentice Customer Service Advisor (CDC) to join our busy Customer Services team at the Civic Office in Doncaster. The role is a full-time apprenticeship, 37 hours per week, for 12-15 months, with a salary of £8.00 per hour (£15,434.27 per annum in the first year).

Training will be provided to develop skills in customer service and IT systems. The ideal candidate has enthusiasm, a customer-focused mindset and a willingness to learn.

Qualifications

• No experience required; suitable for a first role in customer services.
• Strong desire to succeed and develop in a frontline role.
• Willingness to complete training and education alongside work.

Responsibilities

• Be the first point of contact for customers across multiple access channels and IT systems.
• Provide high-quality support and assist customers with their needs.
• Work as part of a busy and vibrant Customer Services team and build rapport with colleagues and partners.

Skills

Customer service

IT skills

Teamwork

Communication

Job description

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credit_card Salary £8.00 per hour/ £15,434.27 per annum, for more information see advert details

work_outline Basis Full time

Job profile for Apprentice Customer Service Advisor (CDC)

Apprentice Customer Service Advisor (CDC)

Civic Office/Hybrid 21/09/2026 Apprentice Customer Service Advisor (CDC)

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £8.00 per hour/ £15,434.27 per annum, for more information see advert details

Contractual hours 37

Basis Full time

Region Doncaster

Job category/type Customer Services

Date posted 08/09/2026

Job reference REQ23830

Attachments Job Role Summary - CSA Apprenticeship NEW.docx

Benefits booklet.docx

Front Line and Support Apprentice - job profile.docx

Job description

Salary: £8.00 per hour/ £15,434.27 per annum from 1 st April 2026, for all ages in their first year of the apprenticeship. The National Minimum Wage as appropriate to age is then paid for the remainder of the apprenticeship contract following completion of the first year. For more information on the rates of pay click on the following link: https://www.gov.uk/national-minimum-wage-rates

Contract Type: Temporary 12-15 months Apprenticeship - Full Time

Hours: 37 Hours per week

Closing date: 21st September 2026

The closing date is given as a guide and we reserve the right to close the post early once we have received a sufficient number of applications, so we advise you to submit your application early to avoid disappointment.

City of Doncaster Council Apprenticeships – Investing in our Future Talent

Apprenticeships within the City of Doncaster Council are seen and valued as high-quality pathways to successful careers, providing opportunities for new and existing employees to develop. Simply put an apprenticeship is a real job with training and experience in the workplace. We are pleased to be expanding our apprenticeship programme, and we have created a range of exciting new opportunities.

If you are looking for an apprenticeship where you can make a difference to a vibrant town in Yorkshire, City of Doncaster Council have the perfect apprenticeship for you.

What you will bring to the role:

We are looking for an enthusiastic apprentice to join our busy and vibrant team within Customer Services. What you will bring to the role is a passion for supporting and understanding the customer's needs while being their first point of contact. We are committed to delivering a first-class service across multiple access channels and IT systems.

Ideally this role will require you to possess excellent customer service and IT skills, while combining work and education, this role is perfect in allowing you the opportunity to take steps in starting or changing your future career.

No experience is required, just a desire to succeed and make a difference.

We will provide you with a thorough training programme so that you are comfortable in your role and can perform to the best of your abilities. You will need to take pride in your work and be a real team player and the ability to build rapport with colleagues and partners.

Please note that your personal details may be shared with the appointed training provider as part of the recruitment process.

In return for your contribution, we offer:

• Competitive leave entitlement
• Generous local government pension scheme
• Wellbeing support and staff networks
• Development and training opportunities
• Staff discounts and benefits schemes
• More information on benefits can be found in the attached benefits booklet.

Please review the job summary and profile and demonstrate in your application how you meet the required criteria.

Shortlisting will take place week commencing 21 st September

It is anticipated that interviews will be held week commencing 28 th September

Please be aware that interviews will be held at the Civic Office, Doncaster

For further details or an informal chat please contact: Joanne Tracey Tel: [phone] email [e-mail]

We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.

The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you’ll enjoy. Get in touch by email ([e-mail] ) or visit the Advance website (www.advancedoncaster.co.uk ) to discover the support available.

City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.

We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.

Address
Civic Office
Waterdale
Doncaster
DN1 3BU