Customer Service Advisor

Barnsley Council; Barnsley; Hybrid; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Home working

Training and development

Competitive pension

Job summary

Barnsley Council is seeking a Customer Service Advisor to join our busy Contact Centre in the Town Centre. You will deliver outstanding customer service, support residents, and guide customers to the right service with empathy.

The role offers 37 hours per week, a permanent contract and hybrid working from our town centre office with opportunities for flexible home working. The ideal candidate will have four GCSEs (grades 9–4), prior customer support experience and good digital literacy.

Qualifications

• Applicants should possess four GCSEs (grades 9–4).
• Previous experience in customer support.
• Digital proficiency and ability to thrive in a high-volume contact centre.

Responsibilities

• Deliver outstanding customer service and assist customers in a fast-paced environment.
• Provide guidance and support to residents, directing them to the right service.
• Contribute to maintaining high quality and performance in the Contact Centre.

Skills

Customer service

Empathy

Communication skills

Digital literacy

Education

GCSEs (4 x 9-4)

Job description

Position reference: 50119205

Directorate: Core Services | Service: Continual Service Improvement & Digital

Salary : £27,274 - £29,071

Working Arrangements : A gile Working

Hours per week : 37

Contract type: Permanent

Employee rewards and benefits

Closing date : 11/09/2026 a t 23:59

This post requires a Basic Criminal Record Check

Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.

When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.

Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.

At Barnsley Council you can start a career that makes a real difference to people’s lives, helping our council and residents to be the best they can be.

We’re an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.

There’s so much happening in our thriving borough, and now’s the perfect time to join our excellent Contact Centreteam as we work to make Barnsley the place of possibilities.

• We’re an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
• Working at Barnsley Council means being part of a team that makes a real difference to people’s lives, where you can develop the skills you need to make change happen.
• If you join the team you’ll receive great pay alongside an excellent pension scheme. With flexible working we’ll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
• We’ll help you to develop your career and grow your skills with opportunities for training and development.
• There’s so much happening in our thriving borough and your talent and skills will help us make Barnsley the place of possibilities .
• Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.

About The Post

Are you looking to be part of something special? Do you enjoy delivering outstanding customer service? Are you energised by a fast-paced, ever-changing environment and supportive colleagues? If so, we have an exciting opportunity that could be exactly what you're after.

We are currently seeking a Customer Service Advisor ( Monday -Friday between the hours of 9am and 5pm ) to join our dynamic Contact Centre. We want candidates who can make a positive difference to our customers’ experience by showing empathy and offering help, guidance, and support to those who need it most. By working 37 hours per week in our fantastic Town Centre office, you’ll become part of a collaborative team, with plenty of opportunities to learn from your peers throughout your time with us. You’ll also enjoy the flexibility of home working, helping you achieve a healthy work-life balance.

As a member of our Customer Experience Team, you’ll receive guidance and support to meet agreed quality and performance targets, as well as exceed customer expectations. We are dedicated to your ongoing professional development, offering regular one-to-one feedback, training, call coaching, and mentoring.

Now is a great time to join us, especially as we roll out innovative technology during our Microsoft transformation and pursue ambitious plans to enhance our access channels and services for customers.

Interviews will be held week commencing 21 st September

If you have any questions or would like more information about these roles, please contact our Operations Manager, Tara Goldsbrough: [e-mail]

About Us

Our work continues to have a significant impact, contributing positively to the future of Barnsley. We are committed to fostering an environment where individuals can reach their full potential, recognising that dedication and ambition are highly valued within our borough.

Applicants should possess four GCSEs (grades 9–4), previous experience in customer support, digital proficiency , and the ability to thrive in a dynamic, high-volume Contact Centre. In appreciation of your contribution to our mission and values, we offer a comprehensive benefits package detailed in our Just4You programme.

At Barnsley, our core values are honesty, teamwork, excellent service, and pride in our work. As a team member, you will receive consistent support to help you achieve excellence. We are dedicated to promoting learning and development tailored to individual needs—whether advancing into leadership roles or pursuing flexible online training.

Please use the documents below to help support you with your application form.

Job Profile: Customer Service Advisor Job Profile.pdf

Vacancy Exposure Profile: Exposure Profile LOW.pdf

Help with your application form

Why work for us?

Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.

We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.

We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know.

CV's are not accepted for this role.

At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances

www.barnsley.gov.uk/jobs

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