Apprentice Customer Service Advisor

TN United Kingdom; Tamworth; On-site; GBP 1,000 - 30,000; Full time

Job summary

Join a prestigious automotive company as an Apprentice Customer Service Advisor, where you will develop your career while earning. This role offers a unique opportunity to learn about customer service in the automotive industry, supported by the renowned Toyota Academy. You will engage with customers, participate in training, and gain valuable skills in a fast-paced environment. With a commitment to excellence and a focus on personal development, this position is ideal for ambitious individuals ready to make their mark in a leading global brand. Embrace the chance to grow your career in an exciting and supportive setting.

Benefits

Contributory pension/life assurance scheme

Training and ongoing development

Opportunity for career progression

Competitive benefits package

Performance-related bonuses

Qualifications

• No formal qualifications required, but must be literate and numerate.
• Eager to learn and genuinely interested in customer service.

Responsibilities

• Participate in training activities at the Toyota Academy.
• Welcome and greet aftersales customers for an excellent experience.
• Engage in activities that promote the Toyota brand.

Skills

Excellent communication skills

Curiosity

Confidence

Attention to detail

Energy

Education

GCSE Maths

GCSE English

Job description

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Client:

Toyota

Location:

Tamworth, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

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Job Reference:

345ec1f45d80

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

"Left School or are you looking for your next challenge? Ready to join the largest car company in the world?"

Toyota Apprentice Customer Service Advisor - Steven Eagell Toyota Rayleigh

We are looking for ambitious individuals with:

• Excellent communication skills – listening is as important as talking in our industry
• Curiosity – a desire to learn about our customers, our products, and our new technologies
• Confidence – a personality that will welcome and engage our customers
• An eye for detail – to capture information accurately, follow process and deliver an excellent customer experience
• Energy – to motivate yourself, enthuse others, and achieve performance targets

As one of the leading Toyota Centres in the UK, we are passionate about ensuring our customers are always put first every day, everywhere.

The Apprentice Retailer Program offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of Britain's brightest young talent, as well as the chance to "earn while you learn". Toyota is the highest ranked automotive brand globally and invests heavily in R&D, leading in hybrid engine technology and innovation.

While working for Steven Eagell Toyota Rayleigh, the program is delivered through the Toyota Academy, our outstanding learning & development organization. The program targets and develops high-caliber individuals like you, who may have recently completed their education and are seeking the first step in a professional automotive career. Upon successful completion, you will gain the Retailer Standard L2.

You will earn as you learn, starting with an annual salary of £10,40. Additionally, upon graduation, you will receive a competitive benefits package and performance-related bonuses.

To apply, you must have:

• Eligibility to work in the UK
• GCSE Maths & English and IT skills (desirable)

Join us if you are professional, have a smart personal appearance, high standards of communication, and a desire to learn and deliver excellent customer service.

Responsibilities include:

• Participate fully in all scheduled training activities, including sessions at the Toyota Academy in Burnaston, Derbyshire
• Keep learning logs up to date and prepare for reviews with your manager, mentor, and Learning & Development Advisor
• Welcome and greet aftersales customers, ensuring a second-to-none experience
• Engage in activities that promote the Toyota brand and attract new customers

Person Specification:

This role requires professionalism, a smart appearance, and high standards of verbal and written communication. No formal qualifications are required, but you must be literate, numerate, eager to learn, and genuinely interested in customer service. You should be practical, logical, able to listen and follow instructions, willing to study, and able to work as part of a busy, fast-moving team.

Additional requirements include:

• Eligibility to work in the UK
• Ability to work full-time and travel for residential training

Remuneration package includes:

• Contributory pension/life assurance scheme
• Training and ongoing development
• Opportunity for career progression
• Other benefits and incentives typical of a large organization