Trainee Customer Service Advisor - Oldbury

Axis Europe; Oldbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Trainee Customer Service Advisor to join their team. This exciting apprenticeship offers the chance to gain hands-on experience while working alongside seasoned professionals. You will engage with customers, manage their inquiries, and contribute to enhancing their journey. With a commitment to employee development, the company provides numerous learning opportunities and benefits, including annual leave and volunteer days. If you're eager to start your career in customer service and make a real impact, this is the perfect opportunity for you.

Benefits

Annual Holiday starting with 22 days

Long Service Awards

Perk box with various benefits

Paid Volunteer days

Access to Learning and development opportunities

Travel Expenses covered

Qualifications

• Education to GCSE standard or equivalent is essential.
• Strong communication skills are crucial for this role.

Responsibilities

• Provide exceptional customer service and manage customer complaints.
• Support mapping of customer journeys and assess satisfaction levels.

Skills

GCSE standard (English and Maths grade 4 or above)

Clear communication

Microsoft Office applications

Identifying customer needs

Education

GCSE or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title: Trainee Customer Service Advisor

Location: Oldbury

Salary: Competitive

Working Hours: Between 9-5pm (Mon-Fri)

Programme Duration: 2 Years

Reporting To: Customer Service Line Manager

Closing Date: Tuesday 29th April 2025

Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

Benefits:

• Annual Holiday: Starting with 22 days including bank holidays which will increase after 1 years’ service to a maximum of 5 days.
• Long Service Awards: Continuous service at key achievements is rewarded.
• Perk box: From free coffees and cinema tickets to trips away and so much more.
• Volunteer days: Paid yearly for a worthy cause.
• Access to Learning and development opportunities: These include financial wellbeing, technical skills and coaching.
• Travel Expenses covered: Enable travel to/from college, apprentice and/or other work-related events.

The Role:

Becoming an apprentice at Axis Europe is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position.

Responsibilities:

• Provide exceptional customer service to our residents and customers.
• Support with management of and responding to customer complaints, escalating where necessary.
• Support with mapping the end-to-end customer journey, including making recommendations for change.
• Support with reporting and assessment of customer satisfaction levels, identifying learning and opportunities for improvement.
• Keeping all activity logged and up to date in an accurate manner.

This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department.

Skills:

• Educated to GCSE standard (English and Maths grade 4 or above) or equivalent.
• Ability to communicate messages clearly and accurately on the telephone and in person.
• Experience of Microsoft Office applications, including Word and Excel.
• Ability to identify customers’ needs.

If this opportunity interests you, we would love to hear from you, so what are you waiting for!

Many faces, One Axis

We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all.

If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.