Apprentice Customer Service Advisor

EE; South Shields; On-site; GBP 19,458 - 23,782; Full time

Benefits offered by this job

Online GP access

Carer’s leave

Family leave

EE/BT product discounts

Private healthcare and dental

Season Ticket Travel Loan

Volunteering days

Career development support

Job summary

EE North Tyneside is offering a full-time permanent apprenticeship in customer service. You’ll use your energy and enthusiasm to help customers understand their bills, contracts and smartphone features, while starting an NVQ and earning a competitive salary.

You can come from any background; what matters is ambition and willingness to learn. Join Britain’s most cutting-edge mobile network and become part of a supportive EE family.

Qualifications

• Energetic, enthusiastic and ambitious to start a career in EE.
• No specific background required; all you need is energy and a desire to learn.

Responsibilities

• Deliver exceptional personal service to EE customers across bills, contracts and smartphone features.
• Participate in NVQ training as part of the apprenticeship program.

Skills

Customer service

Communication

Job description

Location

EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Hours / Employment

Full time: Permanent

Salary and Benefits

Salary: £21,620 per year

Hourly rate: £11.08

Start Date: October 2025 onwards

Job Overview

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting‑edge mobile network. We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

What We’re Looking For

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Benefits

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620.00 per year
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave – equalised maternity, paternity and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

Apply

What Are You Waiting For? If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!