Apprentice Customer Service Advisor

TieTalent; North East; On-site; GBP 19,458 - 23,782; Full time

Benefits offered by this job

Online GP access

Market leading paid carer's leave

Family leave with full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Job summary

A leading telecommunications company in North Tyneside is seeking an Apprentice Customer Service Advisor. In this full-time role, you'll assist customers with inquiries and receive training on customer service standards. The position offers a starting salary of £21,620 and numerous benefits, including healthcare options and career development support, making it an excellent opportunity for individuals looking to launch their careers. You will work in a supportive environment focused on teamwork and personal service.

Qualifications

• Energy, talent, and ambition to launch a career.
• Joining an award-winning apprenticeship scheme.
• Commitment to deliver exceptional customer service.

Responsibilities

• Assist customers with their bill, contract, or smartphone features.
• Provide personal service and support to customers.
• Complete training towards an NVQ.

Job description

Overview

Join or sign in to find your next job. Apprentice Customer Service Advisor role at TieTalent. Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ). This is a full-time, permanent role. Salary: £21,620 per year. Hourly rate: £11.08. Start Date: October 2025 onwards.

Responsibilities

• Join our multi award winning Apprenticeship scheme and use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us.
• In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
• You can come from any background; all you need is the energy, talent and ambition to launch an amazing career at EE.
• Receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.
• We are a team and family ethos; your role is to deliver exceptional and personal service to our customers every single time.

What’s in it for you?

• A great starting salary of £21,620.00 per year
• Online GP - Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to support colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family leave - Equalised maternity, paternity and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts on EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

Seniority level

• Internship

Employment type

• Contract

Job function

• Other

Industries

• Technology, Information and Internet