Apprentice Sales Advisor

BT Group; Newcastle upon Tyne; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Uncapped commission scheme

Travel loan

Online GP 24/7

Discounts on EE mobile and broadband

Job summary

EE in Newcastle is offering an apprenticeship role in Customer Service with a starting salary of £22,527 rising to £26,738 after completion. You will speak with customers over the phone, build relationships and recommend EE products.

The apprenticeship includes a 15-month NVQ Level 2 in Customer Service, with one study day per week and college tutor support. No prior experience is required; EE provides training and promotes career growth within the company.

Qualifications

• NVQ Level 2 in Customer Service following completion of the apprenticeship.

Responsibilities

• Speak with customers over the phone to understand needs.
• Build relationships and recommend EE products and services.
• Complete a 15-month NVQ Level 2 in Customer Service during apprenticeship.

Education

NVQ Level 2 in Customer Service

Job description

Req ID: 61122Posting Start Date: 27/07/2026Posting End Date: 30/09/2026Job Function: EE Contact CentresDivision: ConsumerJob Location: GBR Newcastle - Gosfrth Pk Way, GBR-Newcastle - TynesideAdvertised Salary: 22,527.00Start your future with EE – Where your voice could be the start of something bigWhat’s in it for you:A great starting salary of £22,527 rising to £26,738 after completion of the apprenticeship. Plus, an uncapped commission scheme.An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)Huge discounts off your Mobile and Broadband packages, starting at £10 a monthHuge discounts off other tech such as Smart watches, speakers, tv’s, gaming consoles and subscriptionsDiscount codes to give out to friends and familySupport to carve your own career path. We’re passionate about helping our people grow the career they wantSeason Ticket Travel Loan – giving you the funds to pay for your travel to and from work up frontOnline GP: Access to a private GP 24/7 for you and your immediate familyWhat you’ll be doing:At EE, we believe every customer interaction should be a positive experience. You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. You’ll use your energy and ambition to thrive and meet goals, and grow your skills along the way. From the latest mobile tech and broadband, and smart home solutions, every conversation is a chance to make a real impact and grow your confidence.As part of your apprenticeship, you’ll complete a 15-month NVQ Level 2 in Customer Service. We’ll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role.Why choose EE:You don’t need experience, all you need is a great attitude, a friendly voice, and the willingness to learn. We’ll give you all the training you need and we’re passionate about helping you kick start your career.At EE, you’re part of something bigger. You’ll make friends, learn new skills, and build confidence every day. We’re proud to be inclusive and welcome people from all backgrounds – because everyone belongs here.Ready to make your mark? Apply now and let’s start building your future.