Apprentice Customer Service Advisor

EE; Newcastle upon Tyne; On-site; GBP 19,458 - 23,782; Full time

Benefits offered by this job

Online GP access

Paid carer's leave

Family leave

EE & BT product discounts

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare

Job summary

EE in Newcastle upon Tyne is seeking enthusiastic individuals for a full-time customer service role under their multi-award-winning Apprenticeship scheme. Candidates will use their charm and ambition to ensure customers receive exceptional service, helping them with everything from billing inquiries to smartphone features.

The position offers a competitive salary of £21,620 per year, comprehensive benefits including online GP access and generous family leave, and a commitment to personal growth and diversity.

Qualifications

• Energy, talent, and ambition to launch a career at EE.
• Ability to provide exceptional customer service.

Responsibilities

• Ensure customers receive exceptional service every time.

Job description

Location

EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Employment Type

Full time: Permanent

Salary

£21,620 per year

Hourly Rate

£11.08

Start Date

October 2025 onwards

Job Overview

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE. Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE.

Responsibilities

Your role will be to make sure our customers receive an exceptional and personal service every single time.

Career Development

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

EE Commitment to Diversity

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Benefits

• A great starting salary of £21,620 per year
• Online GP – giving you access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us
• Market leading paid carer's leave – up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family leave – equalised maternity, paternity and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Huge discounts on EE & BT products including your mobile and broadband – saving you hundreds of pounds each year
• Support in carving your own career path – we are passionate about developing our people and we’ll support you in achieving the career you want
• Season ticket travel loan – giving you the funds to pay for your travel to and from work up front
• Volunteering days – so you can give back to your local community
• Optional private healthcare and dental to protect you and your family

How to Apply

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!