Apprentice Customer Service Advisor

EE; Tredegar; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Starting salary £21,620 + incentives

Private Healthcare

Dental insurance

25 days holiday

Share scheme

Gym membership discounts

Discounts on EE & BT products

Volunteer days

Job summary

EE in Merthyr Tydfil is offering a full-time apprenticeship in customer service. You will become the backbone of our frontline team, supporting customers and delivering personal, exceptional service every day. As part of the programme you will complete a Level 2 NVQ in Customer Service.

The role includes an hourly rate of £11.09 and the Aspire development opportunities with a friendly, inclusive workplace at Rhydycar Business Park, Merthyr Tydfil.

Qualifications

• You will complete a Level 2 NVQ in Customer Service as part of the Apprenticeship.

Responsibilities

• Support and assist customers to deliver exceptional and personal service.
• Be part of the EE family and help customers understand why EE is the right choice.

Education

NVQ Level 2 in Customer Service

Job description

Full time : Apprenticeship Hourly rate: £11.09 Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role

This is customer service, so lets keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme ? If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service , your job will be to show our existing customers why the EE family is the right one for them. We are more than a team at EE; we are a family , and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we'll be right there and will do everything we can to help you get to where you want to be. Enrolling onto our Aspire programme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all. Our Aspire programme is just one example of how we can help you move your career forwards, and if you'd like to know more just ask!

Wondering If You’re What We’re Looking For?

We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age , race , sexuality , disability , religion or gender identity , we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 , plus incentives throughout the year
• Our Smart working model which supports you to create a flexible working routine that works for you
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Brand new sites ! We are currently refurbing all our contact centres to make them state of the art and a great place to work
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, for you and the family
• A share scheme where you can invest in the company at a discounted rate
• 25 days holiday with the option to buy more
• Optional Pension scheme to protect your future
• Critical Illness cover
• Gym membership discounts
• Discounts off attractions for the family all year round
• The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge