Apprentice Customer Service Advisor

Lexus Leicester; Rayleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive dealership is seeking an Apprentice Customer Service Advisor to enhance their customer service team. This full-time position offers mentoring and training to develop essential skills in parts sales and customer interaction, with a focus on personal growth and earning a Level 2 Retailer Standards qualification.

Benefits

Mentoring and support

Residential training with travel costs covered

Earn a Level 2 Retailer Standards qualification

Qualifications

• No formal qualifications required.
• Desire to learn and become a first-rate Parts Retailer.

Responsibilities

• Coordinate parts sales and log stock movements.
• Liaise with colleagues and customers.
• Develop skills to improve parts sales performance.

Skills

Computer literate

Well-organized

Outgoing

Good listener

Team player

Job description

Join to apply for the Apprentice Customer Service Advisor role at Lexus Leicester.

Application deadline: May 22, 2025.

Location: Steven Eagell Toyota Rayleigh, Arterial Road, Rayleigh, UK.

Salary: £7.55 hourly.

Type: Customer Service Entry Level & Apprenticeships, Full-time.

About the Role

The Apprentice Customer Service Advisor coordinates parts sales, logs stock movements, produces orders, liaises with colleagues and customers, and develops skills to improve parts sales performance. Responsibilities include using the company's computer system, understanding customer needs, and adhering to policies and procedures.

Qualifications and Skills

No formal qualifications are required. You should be literate and numerate, with a desire to learn and become a first-rate Parts Retailer. Desired skills include being computer literate, well-organized, outgoing, a good listener, able to follow instructions, and a team player.

Training and Development

Mentoring, support, and residential training will be provided, covering digital media policies, customer service skills, and technical knowledge. The training includes three residential blocks with travel and accommodation costs covered by the employer.

Additional Information

Upon successful completion, you will earn a Level 2 Retailer Standards qualification. The role is part of a reputable Toyota dealership committed to customer satisfaction and employee development.