Apprentice Customer Service Advisor

Lexus Leicester; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive dealership is seeking an Apprentice Customer Service Advisor to join their team in Colchester. This full-time role offers on-the-job training and the opportunity to develop skills in customer service and parts retail. Ideal candidates should possess strong communication skills and a willingness to learn in a dynamic environment.

Benefits

On-the-job training

Travel and accommodation costs covered

Career growth opportunities

Qualifications

• No formal qualifications required; literacy and numeracy essential.
• Desire to excel as a Parts Retailer and a thirst for knowledge are important.

Responsibilities

• Log stock movements and produce orders using the company's computer system.
• Coordinate with colleagues and handle customer enquiries from trade and retail clients.
• Enhance parts sales performance through skill development.

Skills

Computer literacy

Organized and logical thinking

Good communication skills

Outgoing and team-oriented

Ability to work in a fast-paced environment

Willingness to study and learn

Job description

Join to apply for the Apprentice Customer Service Advisor role at Lexus Leicester.

Location: Steven Eagell Toyota Colchester, Axial Way, Colchester, UK

Start Date: May 22, 2025

Salary: £7.55 hourly

Type: Customer Service Entry Level & Apprenticeships, Full time

Job Overview

With over 170 dealerships across the UK, Toyota is a leading motor vehicle manufacturer. Our apprenticeship program aims to develop skilled professionals to meet customer demands and adapt to evolving technology.

Responsibilities

1. Log stock movements and produce orders using the company's computer system.
2. Coordinate with colleagues and handle customer enquiries from trade and retail clients.
3. Enhance parts sales performance through skill development.
4. Utilize systems and technology to meet customer needs.
5. Apply questioning and listening skills to build rapport.
6. Understand internal and external customer differences.
7. Follow company policies, including complaints and digital media policies.
8. Manage customer expectations based on their needs and priorities.
9. Understand your role, responsibilities, targets, and goals.

Qualifications and Skills

No formal qualifications are required; literacy and numeracy are essential. A desire to excel as a Parts Retailer and a thirst for knowledge are important.

• Computer literacy
• Organized and logical thinking
• Good communication skills
• Outgoing and team-oriented
• Ability to work in a fast-paced environment
• Willingness to study and learn

Training and Development

On-the-job training, residential blocks, and 1-1 coaching will be provided. All travel and accommodation costs are covered by the employer.

About the Employer

Steven Eagell Toyota Colchester, part of a trusted UK dealership group, offers a comprehensive range of vehicles and aftersales care. We value our team, invest in training, and provide career growth opportunities.

About Toyota

Toyota emphasizes continuous improvement ('kaizen') and values its people. Joining Toyota means contributing to an innovative brand and making a positive impact.