Apprentice Customer Service Advisor

TN United Kingdom; Hatfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking ambitious individuals to join their prestigious Lexus Apprentice Customer Service Advisor program in Hatfield. This is a fantastic opportunity to kickstart your career in the automotive industry, where you'll earn while you learn. The program offers comprehensive training through the Toyota/Lexus Academy, allowing you to develop essential skills and gain valuable experience. With a starting salary of £10.40 per hour and a commitment to customer excellence, this role is perfect for those eager to grow and succeed in a fast-paced environment. Don't miss your chance to join a team that puts customers first!

Benefits

Contributory Pension/life assurance scheme

Training and ongoing development

Opportunity for career progression

Competitive benefits package

Performance-related bonuses

Qualifications

• No formal qualifications required, but must be literate and numerate.
• Eager to learn and interested in providing excellent customer service.

Responsibilities

• Participate fully in training activities at the Toyota Academy.
• Welcome and greet customers, ensuring an excellent experience.
• Get involved in community events to promote the Toyota brand.

Skills

Excellent communication skills

Curiosity

Confidence

Attention to detail

Energy

Education

GCSE Maths & English

Job description

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Client:

Lexus

Location:

Hatfield, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

37b15bf91379

Job Views:

14

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

“Left School or are you looking for your next challenge? Ready to join the largest car company in the world?”

Lexus Apprentice Customer Service Advisor - Steven Eagell Lexus Hatfield

Does this sound like you? We are looking for ambitious individuals with:

• Excellent communication skills – listening is as important as talking in our industry
• Curiosity – a desire to learn about our customers, our products, and our new technologies
• Confidence – a personality that will welcome and engage our customers
• An eye for detail – to capture information accurately, follow process and deliver an excellent customer experience
• Energy – to motivate yourself, enthuse others, and achieve performance targets

As one of the leading Lexus Centres in the UK, we are passionate about ensuring our customers are always put first every day, everywhere.

The Apprentice Retailer Program offers you the opportunity to develop your career with one of the world's most prestigious companies and work alongside some of Britain's brightest young talent, as well as the chance to "earn while you learn". Toyota is the highest ranked Automotive Brand in the world and invests heavily in Research & Development, leading the way in Hybrid engine technology and innovation.

While working for Lexus Hatfield, the program is delivered through the Toyota/Lexus Academy, our outstanding learning & development organization – the program targets and develops high-caliber people like you, who may have recently completed their education and are seeking the first step in a professional automotive career. Upon successful completion of the apprenticeship, you will gain the Retailer Standard L2.

You will earn as you learn, with a starting salary of £10.40 per hour from Day 1. Additionally, upon graduation, you will receive a competitive benefits package and performance-related bonuses.

To apply, you must have:

• Eligibility to work in the UK
• GCSE Maths & English and IT skills (desirable)

Toyota prides itself on putting customers first and having the best team to support this. Why not join us?

To apply, visit [application link]. The closing date for applications is 31st August.

Key responsibilities include:

• Participate fully in all scheduled training activities, including sessions at the Toyota Academy in Burnaston, Derbyshire
• Keep all your learning logs up to date and prepare for learning reviews with your manager, mentor, and Learning & Development Advisor
• Welcome and greet aftersales customers to your Centre, ensuring their experience is excellent
• Get involved in activities that raise your Centre's profile, such as community events promoting the Toyota brand and attracting new customers

Person Specification:

This role requires you to be professional, have a smart personal appearance, and possess high standards of verbal and written communication.

No formal qualifications are required, but you must be literate, numerate, eager to learn, and genuinely interested in providing excellent customer service.

You should be practical, logical, able to listen, follow instructions, willing to study, and able to work as part of a busy, fast-moving team.

- Eligibility to work in the UK

- Ability to work full-time and travel for residential training

Remuneration package includes:

• Contributory Pension/life assurance scheme
• Training and ongoing development
• Opportunity for career progression
• Other benefits and incentives typical of a large organization