B&Q Customer Advisor Apprenticeship

Getting In Limited; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in home improvement is seeking enthusiastic individuals for a Customer Advisor Apprenticeship. This role offers the chance to work in a dynamic environment where you will engage with customers, understand their needs, and provide tailored solutions. You will be part of a supportive team, turning challenges into opportunities while gaining valuable experience towards a Customer Service Practitioner Level 2 qualification. With a commitment to diversity and wellness, this apprenticeship is a fantastic opportunity to grow your skills and contribute to a company that values its people.

Benefits

Award-winning pension scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Skills in communication and customer care are essential.
• Teamwork and organisation skills are highly valued.

Responsibilities

• Engage with customers and understand their needs.
• Support colleagues and turn negative situations into positives.
• Utilise tools to maximise sales and ensure compliance.

Skills

Communication skills

Organisation skills

Customer care skills

Team working

Education

Customer Service Practitioner Level 2

Job description

What do you want to search? Keyword Apprenticeship Type Location

B&Q Customer Advisor Apprenticeship

Apply From: 23/12/2024

Learning Provider

Delivered by LIFETIME TRAINING GROUP LIMITED

Employer

B & Q PLC

Vacancy Description

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.

Daily roles and responsibilities will include:

1. Actively approach your customers, engaging with them naturally
2. Understand customer needs and provide appropriate solutions
3. Work with colleagues across the store to help and support them
4. Turn negative customer situations into positive outcomes
5. Encourage customer feedback, share it with managers and use it to improve service
6. Utilise all available tools and systems to maximise sales
7. Have a full understanding of the processes relevant to your role and store
8. Take personal responsibility for operating in a safe and legally compliant way
9. Adhere to all policies & procedures relevant to your role
10. You may be required to undertake other duties from time to time as we may reasonably require

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:

1. UK Notional hourly rate £12.21 per hour
2. An award-winning pension scheme
3. ShareSave options
4. 6.6 weeks holiday
5. Employee Assistance Programme
6. Shopping discounts
7. Colleague wellbeing benefits

As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.

Key Details

Vacancy Title

B&Q Customer Advisor Apprenticeship

Employer Description

As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.

Vacancy Location

Unit 1 Broadway Retail Park London NW2 1ES

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000293300

Key Dates

Apply From

23/12/2024

Closing Date For Applications

2025-01-15 23:59:59

Interview Begin From

Possible Start Date

2025-01-22 00:00:00

Learning Provider

LIFETIME TRAINING GROUP LIMITED

Skills Required

Communication skills, Organisation skills, Customer care skills, Team working

Apply Now