Apprentice Customer Consultant

Cheshire College - South & West; Nantwich; Remote; GBP 18,000 - 21,000; Full time

Job summary

Cheshire College – South & West in Nantwich is offering an apprenticeship to join a busy Building Society Agency and train as a Banking Consultant. You’ll learn on the job while delivering excellent customer service.

The program includes Level 2 Customer Service training, on-site placement, and an assessed Level 2 Apprenticeship. It runs for 1 year, 35 hours per week, with annual salary reviews based on performance.

Qualifications

• GCSE in A-C (9-4) or equivalent required.
• In-house Level 2 Apprenticeship training will be provided.
• On-job training with study towards professional qualifications.
• Candidates must be 18 years or older.

Responsibilities

• Welcome every customer professionally
• Complete cash transactions accurately
• Balance and operate a cash till
• Open savings accounts
• Help customers with online and telephone banking
• Promote appropriate products and services
• Complete administration accurately
• Follow all compliance and security procedures

Skills

Reliable

Professional appearance

Education

GCSE (A-C/9-4) or equivalent

Level 2 Apprenticeship/Training

Job description

Closes in 16 days (Monday 23 November 2026 at 11:59pm)

This is an exciting opportunity for someone looking to start a career within financial services. You will learn all aspects of working within a busy Building Society Agency, delivering outstanding customer service whilst developing the skills required to become a fully competent Banking Consultant.

Annual salary reviews will be made based on performance.

Training course Customer service practitioner (level 2)

Hours Monday to Friday, 9.00am - 4.30pm, plus 30 mins for lunch. Every other Saturday, 9:30am - 12.00pm on rota basis e.g. 1x per month.

35 hours a week

Monday 30 November 2026

Duration

1 year

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you’ll do at work

Key responsibilities include:

• Welcome every customer professionally
• Complete cash transactions accurately
• Learn to balance and operate a cash till
• Open savings accounts
• Help customers with online and telephone banking
• Promote appropriate products and services
• Complete administration accurately
• Follow all compliance and security procedures

Where you’ll work

21 High Street
Nantwich
CW5 5AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achievespositive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customerinteractions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 Customer Service qualification. This training will be structured and delivered by Cheshire College – South & West.

If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skills in the relevant subject.

Requirements

GCSE in:

Skills

• Reliable
• Professional appearance

Other requirements

Please note - due to the sensitive and confidential information which will be handled in this role, candidates must be 18 years or older.

About this employer

We are a professional, friendly financial service business providing Building Society services together with mortgage and financial planning support. We pride ourselves on delivering exceptional customer service, building lasting relationships and helping our customers achieve their financial goals.

The role offers genuine opportunities in financial services. Learning from an experienced team and an opportunity to do future qualifications including those from the college. It will also provide the successful candidate with lots of transferrable skills.

The contact for this apprenticeship is:

CHESHIRE COLLEGE - SOUTH & WEST

[e-mail]

The reference code for this apprenticeship isVAC2000060852.