Customer Consultant

Synectics Consultancy; Dundee; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Holiday entitlement

Job summary

Synectics Consultancy is seeking a Customer Consultant to deliver exceptional customer experiences at our agency site and while assisting customers with product information and services. The role emphasizes a customer-first approach and teamwork within a close-knit environment in Dundee.

You will develop product knowledge, assist with opening and administering accounts, transactions and changes, and maintain strong relationships with customers.

Qualifications

• Proven track record in delivering a fantastic customer experience.
• Experience in the building society/financial services sector preferred.
• Must be a team player with a positive outlook.
• Excellent communication skills, both written and verbal.

Responsibilities

• Deliver exceptional customer experience in person or while assisting customers.
• Develop knowledge of products and services and how to open and administer accounts.
• Provide information on products and services and assist with transactions and changes.
• Open, administer and support account-related tasks with accuracy.

Skills

Customer service

Communication skills

Teamwork

Sales experience

Attention to detail

Adaptable

Tools

MS Office

Job description

As a Customer Consultant on the building society side of our agency, you will deliver an exceptional customer experience, whether you’re welcoming our customers in the Agency or providing information on products and services, you’ll always deliver an outstanding customer experience every step of the way making sure that what we do is always in our customer’s best interests.

The candidate will develop a knowledge of the products and services and how to open and administer accounts, transactions and changes. The ideal candidate will have experience in the building society industry and working within a close-knit team. We are looking for a team player, who is adaptable with a positive outlook.

The role entails working Monday to Friday, 2:15pm- 5:15pm.

You will also be expected to provide holiday cover & overtime where required.

Employment provides 20 holidays a year, plus English bank holidays.

Responsibilities:

• A proven track record in delivering a fantastic Customer experience.
• Previous experience of working in customer-facing sales environment.
• Experience of building strong relationships with your customers.
• Financial Services Industry knowledge (desirable, though training will be provided).
• Excellent team working skills.
• Fantastic communication skills both written and verbal.
• The ability to work with limited supervision.
• Excellent attention to detail.

Customer ServiceCommunication SkillsAdministration Skills