Apprentice Community Immunisation Administrator (Norfolk & Waveney)

The Methodist Church in Britain; Norwich; Hybrid; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Earn while you learn

On-the-job training

NHS environment

Flexible working

Job summary

The apprenticeship sits within Hertfordshire Community NHS Trust's community immunisation service across Norfolk, where you will learn alongside administrators and nursing colleagues. You will handle phone calls and emails, maintain patient records securely, and help organise vaccination clinics.

One day a week at City College, travel to schools and venues require a full UK driving licence and car. GCSE English and Maths at grade 4 are required, with motivation to pursue the apprenticeship.

Qualifications

• GCSE English and Maths grade 4 or equivalent.
• Motivation to work towards an apprenticeship qualification.

Responsibilities

• Answer phone calls and emails.
• Update records accurately and keep information confidential.
• Help organise vaccination clinics.
• Support colleagues delivering vaccination programmes in schools and clinics.
• Travel across Norfolk to support vaccination programmes.

Skills

Typing accuracy

Confidentiality

Workload organization

IT literacy

Communication skills

Teamwork

Education

GCSE English & Maths (grade 4)

Motivation to undertake apprenticeship

Tools

Microsoft Office

Excel

Job description

This apprenticeship sits within Hertfordshire Community NHS Trust's community immunisation service across Norfolk, learning alongside experienced administrators and nursing colleagues. The work covers phone calls and emails, keeping patient records accurate and confidential, and helping organise vaccination clinics. One day a week is spent at City College, and the role involves travel to schools and community venues, so a full licence and car are needed. GCSE English and Maths at grade 4 are required, but prior experience is not.

What the job involves

• Answer phone calls and emails
• Update records accurately and keep information confidential
• Help organise vaccination clinics
• Support colleagues delivering vaccination programmes in schools, community clinics and other local venues
• Travel across Norfolk to support vaccination programmes
• Develop communication, organisation and IT skills through on-the-job learning

Qualifications

• GCSE English and Maths at grade 4 or an equivalent qualification
• Motivation to work towards an apprenticeship qualification

Skills & knowledge

• Accurate keyboard skills
• Ability to maintain confidentiality
• Ability to organise own workload, prioritise tasks and seek guidance when required
• IT literate, including Microsoft Office and Excel
• Good written and oral communication for engaging with service users and partners
• Ability to work well with others and learn from colleagues as part of a team

Checks & eligibility

• Full valid UK driving licence and access to a car for business use (unless disabled as defined by the Equality Act 2010)

Nice to have

• Positive attitude towards learning, adapting to change and taking on new challenges
• Interest in public health and the NHS role in protecting local communities
• Volunteering or experience working with children, young people or in a healthcare setting

What’s offered

• Recognised apprenticeship qualification through City College
• Earn while you learn
• On-the-job training, guidance and regular support
• Real experience in a professional NHS environment
• Skills and confidence to support a future career
• Flexible working options supported wherever possible