Apprentice Aftersales Advisor: Kickstart Your Auto Career

Stoneacre Motor Group; Cleckheaton; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading automotive group in Cleckheaton is offering an exciting apprenticeship for individuals to become trained Aftersales Advisors. Candidates will receive exceptional training at a state-of-the-art facility with dedicated mentorship. This role includes responsibilities such as advising customers on maintenance and repair needs, collecting necessary information, and providing exemplary customer service. The apprenticeship will last 12 months, preparing you for a successful career in the automotive industry.

Qualifications

• Must demonstrate a willingness to develop skills in an automotive environment.
• Expected to complete a 12-month Level 2 Customer Service Standard apprenticeship.

Responsibilities

• Advise customers about necessary service and parts.
• Collect data from customers for service requirements.
• Prepare repair order documents including pricing for parts required.
• Deal with customer queries and complaints professionally.

Skills

Communication skills

IT skills

Attention to detail

Organisational skills

Customer care skills

Problem solving skills

Administrative skills

Team working

Initiative

Non judgmental

Patience

Education

GCSE Maths and English or equivalent

Tools

Microsoft Office / Excel

Job description

A leading automotive group in Cleckheaton is offering an exciting apprenticeship for individuals to become trained Aftersales Advisors. Candidates will receive exceptional training at a state-of-the-art facility with dedicated mentorship. This role includes responsibilities such as advising customers on maintenance and repair needs, collecting necessary information, and providing exemplary customer service. The apprenticeship will last 12 months, preparing you for a successful career in the automotive industry.