Apprentice Administrator: Kickstart Your SDC Career

Bellrock; Leicester; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Salary exchange pension scheme

Life cover

Health Assured wellness program

Holiday purchase scheme

Discount scheme

Healthcare Cashplan

Cycle to work

Refer a friend

Virtual GP

Job summary

Bellrock is offering an Apple Apprentice Administrator role in Leicester. The position provides administrative and customer support within the Bellrock client service centre, with hands-on experience across the Service Delivery Coordinator function and opportunities to pursue a recognised Business Administration apprenticeship.

You will work in a hybrid setup between the Leicester office and home, with training to develop core admin, communication and customer service skills.

Qualifications

• Willingness to learn and develop new skills.
• Good communication and relationship-building abilities.
• Basic IT skills including Microsoft Office.
• Good organisational skills to manage workload.

Responsibilities

• Providing general administrative support to the team as required.
• Carrying out data entry and maintaining accurate records across relevant systems.
• Supporting day-to-day team administration activities.
• Assisting with invoicing support and processing.
• Handling inbound calls and directing queries to the appropriate person or department.
• Making outbound calls to customers and suppliers as directed.
• Managing emails and service requests within agreed timescales.
• Updating systems (including Concerto) and tracking actions through to completion.
• Supporting reporting and document preparation for the team.
• Maintaining accurate filing and compliance records.
• Providing excellent customer service and communication support to clients and colleagues.
• Assisting with process improvements and team projects where required.
• Work towards and complete a recognised Business Administration apprenticeship qualification.
• Develop a working knowledge of Concerto and other Bellrock systems used within the client service centre.
• Build core administrative, communication and customer service skills through structured on‑the‑job training.
• Gain exposure to the wider Service Delivery Coordinator function, including planned and reactive service delivery, invoicing and reporting.
• Receive regular one‑to‑ones, progress reviews and feedback from their line manager and apprenticeship provider.
• Be supported to take on increasing responsibility as skills and confidence develop, with a view to progressing into a full Service Delivery Coordinator role or other suitable position within the business on successful completion of the apprenticeship.

Skills

Willingness to learn

Communication skills

MS Office (Word/Excel/Outlook)

Organisational skills

Teamwork

Adaptability

Attention to detail

No experience required

Education

No formal qualifications required

Tools

Concerto

Job description

Bellrock is offering an Apple Apprentice Administrator role in Leicester. The position provides administrative and customer support within the Bellrock client service centre, with hands-on experience across the Service Delivery Coordinator function and opportunities to pursue a recognised Business Administration apprenticeship.

You will work in a hybrid setup between the Leicester office and home, with training to develop core admin, communication and customer service skills.