Apprentice Administrator — Hybrid Training & Growth

Bellrock Group; Leicester; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave plus bank holiday

Salary exchange pension scheme

Life cover

Paid sick leave

Health Assured

Enhanced maternity, paternity and adp.

Cycle to work

Holiday purchase scheme

Healthcare Cashplan

MotorSave Scheme

Refer a friend

Liftshare

Virtual GP

Job summary

Bellrock Group in Leicester is offering an apprentice-like role that combines administrative and customer support duties within the client service centre. You will gain hands-on exposure to the Service Delivery Coordinator function while working toward a recognised Business Administration apprenticeship.

You will receive structured on-the-job training, regular progress reviews, and have the chance to progress into a full Service Delivery Coordinator role on successful completion.

Qualifications

• No formal experience required; full training will be provided.
• Excellent communication and customer service mindset.
• Basic IT skills and proficiency with Microsoft Office.
• Ability to work in a hybrid Leicester/home environment.
• Ability to learn Bellrock systems and apprenticeship programme.

Responsibilities

• Providing general administrative support to the team as required
• Carrying out data entry and maintaining accurate records across relevant systems
• Supporting day-to-day team administration activities
• Assisting with invoicing support and processing
• Handling inbound calls and directing queries to the appropriate person or department
• Making outbound calls to customers and suppliers as directed
• Managing emails and service requests within agreed timescales
• Updating systems (including Concerto) and tracking actions through to completion
• Supporting reporting and document preparation for the team
• Maintaining accurate filing and compliance records
• Providing excellent customer service and communication support to clients and colleagues
• Assisting with process improvements and team projects where required
• Work towards and complete a recognised Business Administration apprenticeship qualification
• Develop a working knowledge of Concerto and other Bellrock systems used within the client service centre
• Build core administrative, communication and customer service skills through structured on-the-job training
• Gain exposure to the wider Service Delivery Coordinator function, including planned and reactive service delivery, invoicing and reporting
• Receive regular one-to-ones, progress reviews and feedback from their line manager and apprenticeship provider
• Be supported to take on increasing responsibility as skills and confidence develop, with a view to progressing into a full Service Delivery Coordinator role or other suitable position within the business on successful completion of the apprenticeship

Skills

Willingness to learn

Communication skills

MS Office

Organisational skills

Teamwork

Adaptability

Attention to detail

No prior experience required

Tools

Concerto

Job description

Bellrock Group in Leicester is offering an apprentice-like role that combines administrative and customer support duties within the client service centre. You will gain hands-on exposure to the Service Delivery Coordinator function while working toward a recognised Business Administration apprenticeship.

You will receive structured on-the-job training, regular progress reviews, and have the chance to progress into a full Service Delivery Coordinator role on successful completion.